Begleiten Sie uns auf eine literarische Weltreise!
Buch zum Bücherregal hinzufügen
Grey
Einen neuen Kommentar schreiben Default profile 50px
Grey
Jetzt das ganze Buch im Abo oder die ersten Seiten gratis lesen!
All characters reduced
A Practical Guide to Service Management - Insights from industry experts for uncovering implementing and improving service management practices - cover

A Practical Guide to Service Management - Insights from industry experts for uncovering implementing and improving service management practices

Keith D. Sutherland, Lawrence J. "Butch" Sheets

Verlag: Packt Publishing

  • 0
  • 0
  • 0

Beschreibung

Many organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability.You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs.This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice.By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.
Verfügbar seit: 13.10.2023.
Drucklänge: 350 Seiten.

Weitere Bücher, die Sie mögen werden

  • Pregnancy Guide for Dads - A Complete Handbook for Men Becoming First-Time Fathers - cover

    Pregnancy Guide for Dads - A...

    Brad Wells

    • 0
    • 0
    • 0
    Confidently embrace and master your new role as a dad with this practical and comprehensive guide for first-time fathers 
    Starting a family is no small feat.  
    Everyone knows a new addition to the family can and will change everything you know.  
    So, if you want to be the best partner and dad you can be for your family, you’re in the right place... 
    Buckle your seatbelt and prepare for the ride of your life with this practical first-time fatherhood guide, as you discover: 
    + The CRAFT-y way to overcome challenges and obstacles you and your partner will face before, during, and after pregnancy 
    + A glimpse into parenthood and why you and your partner should take the time to sit down and understand what it means to be a parent 
    + Why recognizing and being aware of pregnancy symptoms and complications can lessen risks and ensure your partner’s safety 
    + A week-by-week take on how your baby develops in your partner’s womb and the physical and emotional changes your partner will experience 
    + What you need to know about pregnancy and how to support your partner in every stage 
    + Step-by-step instructions on how to swaddle, feed, and bond with your newborn baby and help your partner recover after giving birth 
    + Why you need a self-care routine now more than ever and how to carve out time 
    + 50+ practical tips, useful hacks, and priceless advice from married and co-parenting dads 
    And so much more!  
    This insightful and helpful guide provides the tools and information to understand and discover how to support and care for your partner and newborn baby and embrace your new role as a dad. 
    Shake off your worries and confidently ease into fatherhood today. 
    PLEASE NOTE: When you purchase this title, the accompanying PDF will be available along with the audio.
    Zum Buch
  • Extended Summary - Dissolution - Based On The Book By CJ Sansom - cover

    Extended Summary - Dissolution -...

    Quick Reading Library

    • 0
    • 0
    • 0
    EXTENDED SUMMARY 
      
    DISSOLUTION 
    BASED ON THE BOOK BY C.J. SANSOM 
      
    SUMMARY WRITTEN BY: QUICK READING LIBRARY 
      
    CONTENT 
    The Call to Action 
    A Deadly Discovery 
    Secrets in the Books 
    Old Monks and New Threats 
    The Path to Deception 
    Murder and Motivation 
    A Fractured Brotherhood 
    The Price of Justice 
    Endings and New Beginnings 
    General Analysis 
      
    ABOUT THE ORIGINAL BOOK 
    Dissolution by C.J. Sansom is a historical mystery set in 1537 during the English Reformation. The story follows Matthew Shardlake, a hunchbacked lawyer and investigator working for Thomas Cromwell. Shardlake is sent to the remote monastery of Scarnsea to investigate the brutal murder of Cromwell’s commissioner, a man tasked with overseeing the dissolution of the monasteries. As Shardlake delves into the mystery, he uncovers corruption, intrigue, and dark secrets within the monastery. The novel explores themes of justice, morality, religious reform, and the complexities of loyalty in a period of political and religious upheaval.
    Zum Buch
  • Life After Suicide - Finding Courage Comfort & Community After Unthinkable Loss - cover

    Life After Suicide - Finding...

    Anonym

    • 0
    • 0
    • 0
    From the chief medical correspondent of ABC News, an eloquent, heartbreaking, yet hopeful memoir of surviving the suicide of a loved one, examining this dangerous epidemic and offering first-hand knowledge and advice to help family and friends find peace. 
     
    Jennifer Ashton, M.D., has witnessed firsthand the impact of a loved one’s suicide. When her ex-husband killed himself soon after their divorce, her world—and that of her children—was shattered. Though she held a very public position with one of the world’s largest media companies, she was hesitant to speak about the personal trauma that she and her family experienced following his death. A woman who addresses the public regularly on intimate health topics, she was uncertain of revealing her devastating loss—the most painful thing she’d ever experienced. But with the high-profile suicides of Kate Spade and Anthony Bourdain, Dr. Ashton recognized the importance of talking about her experience and the power of giving voice to her grief. She shared her story with her Good Morning America family on air—an honest, heartbreaking revelation that provided comfort and solace to others, like her and her family, who have been left behind.  
    In Life After Suicide, she opens up completely for the first time, hoping that her experience and words can inspire those faced with the unthinkable to persevere. Part memoir and part comforting guide that incorporates the latest insights from researchers and health professionals, Life After Suicide is both a call to arms against this dangerous, devastating epidemic, and an affecting story of personal grief and loss. In addition, Dr. Ashton includes stories from others who have survived the death of a loved one by their own hand, showing how they survived the unthinkable and demonstrating the vital roles that conversation and community play in recovering from the suicide of a loved one. The end result is a raw and revealing exploration of a subject that’s been taboo for far too long, providing support, information, and comfort for those attempting to make sense of their loss and find a way to heal. 
    Zum Buch
  • Extended Summary - Incidents Around The House - Based On The Book By Josh Malerman - cover

    Extended Summary - Incidents...

    Library Quick Reading

    • 0
    • 0
    • 0
    EXTENDED SUMMARY 
      
    INCIDENTS AROUND THE HOUSE 
    BASED ON THE BOOK BY JOSH MALERMAN 
      
    SUMMARY WRITTEN BY: QUICK READING LIBRARY 
      
    CONTENT 
    Introduction to Bela and the Family 
    The First Encounter with Other Mommy 
    Life at Home Amidst the Haunting 
    The Visit to Frank's House 
    The Growing Danger of Other Mommy 
    The Arrival of the Specialist 
    The Horror Escalates 
    Escaping the Haunted House 
    The Climax and Final Confrontation 
    General Analysis of the Book 
      
    ABOUT THE ORIGINAL BOOK 
    “Incidents Around the House” by Josh Malerman is a psychological horror novel that delves into the eerie experiences of a young girl named Bela. Living in a house that feels increasingly alive with strange and unsettling occurrences, Bela is haunted by a mysterious figure known as Other Mommy. As the supernatural forces intensify, Bela’s family struggles to understand and protect her from the growing terror. The novel explores themes of fear, isolation, and the blurred line between reality and imagination, creating an atmosphere of tension and unease that keeps readers questioning what is truly happening.
    Zum Buch
  • American Civil War The: An Enthralling Overview of the War Between States - cover

    American Civil War The: An...

    Enthralling History

    • 0
    • 0
    • 0
    A nation divided, a war between brothers, and immense political and social consequences—the American Civil War is certainly one of the most famous conflicts in world history. 
    Everyone has heard of the bloody conflict that cost the lives of over one million people. When people think of the Civil War, they think of Abraham Lincoln, the Emancipation Proclamation, and the North-South divide between the American states, but there is so much more to uncover about the American Civil War. 
    This audiobook will dive into the details of the Civil War and explore what caused it, how it unfolded, and its short- and long-term consequences. 
    You will discover the following in this audiobook:        The socio-political situation of 19th-century America before the war        Roots of the problem of slavery        Abraham Lincoln and the creation of the Republican Party        The infamous North-South divide        Causes of secession and the beginning of the war        Main actors on both sides, including Ulysses S. Grant, Jefferson Davis, and Robert E. Lee        Military campaigns that shaped the four-year-long war        The influential battles of Gettysburg, Chancellorsville, Vicksburg, and Fredericksburg        The passing of the Emancipation Proclamation        The assassination of President Lincoln 
    Scroll up and click the “add to cart” button to begin unpacking the history of the US Civil War!
    Zum Buch
  • Summary - Flight Behavior - Based On The Book By Barbara Kingsolver - cover

    Summary - Flight Behavior -...

    Brief Books Publishing

    • 0
    • 0
    • 0
    SUMMARY 
      
    FLIGHT BEHAVIOR 
    BASED ON THE BOOK BY BARBARA KINGSOLVER 
      
    SUMMARY WRITTEN BY: BRIEF BOOKS PUBLISHING 
      
    CONTENT 
    The Spark of Discontent 
    The Mysterious Discovery 
    The Town's Talk 
    The Arrival of the Scientist 
    Science and Discovery 
    Family Conflicts and Shifting Alliances 
    The Lab and the Science 
    Community and Change 
    Revelation and Transformation 
    General Analysis 
      
    ABOUT THE ORIGINAL BOOK 
    "Flight Behavior" by Barbara Kingsolver tells the story of Dellarobia, a woman living in rural Appalachia whose life is disrupted by the sudden appearance of monarch butterflies in her area. The novel explores Dellarobia's personal transformation as she grapples with her family, her community, and the unexpected ecological event unfolding on her doorstep. The narrative follows Dellarobia's engagement with a team of scientists, which brings her new perspectives on the natural world and the concept of climate change. As the story progresses, she begins to understand that the butterflies’ unusual behavior is not just a beautiful sight, but a symptom of larger environmental issues. Dellarobia questions her deeply rooted beliefs and begins to navigate her new role in the community, her family, and the world.
    Zum Buch