D'autres livres qui pourraient vous intéresser

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  Zingerman's Guide to Giving...

  Ari Weinzweig

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  Do you really need another audiobook on customer service?  There are hundreds you could choose from, and you've probably read at least a dozen.  Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?Because the way Zingerman's teaches services is different, better and more successful than the way others do it.Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.DISCOVER:* Five elements of the Zingerman's approach* Three steps of great service* Five steps to handling customer complaints* Three ways to measure service* Five simple hiring tipsDo you really need another audiobook on customer service? Yes!  But after you listen to this one, you won't.

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  High Financier - The Lives and...

  Niall Ferguson

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  In this groundbreaking new biography, based on more than ten thousand hitherto unavailable letters and diary entries, bestselling author Niall Ferguson returns to his roots as a financial historian to tell the story of Siegmund Warburg, an extraordinary man whose austere philosophy of finance offers much insight today. A refugee from Hitler's Germany, Warburg rose to become the dominant figure in postwar City of London and one of the architects of European financial integration. Seared by the near collapse and then "Aryanization" of his family's long-established bank in the 1930s and then frustrated by the stagnation of its Wall Street sister, Kuhn Loeb, in the 1950s, Warburg resolved that his own firm of S. G. Warburg (founded in 1946) would be different. An obsessive perfectionist with an aversion to excessive risk, Warburg came to embody the ideals of the haute banque-high finance-always eschewing the fast buck in favor of gilt-edged advice. He was not only the master of the modern merger and founder of the eurobond; he was also a key behind-the-scenes adviser to governments in London, Tokyo, and Jerusalem-to his critics, a "financial Rasputin." Like a character from a Thomas Mann novel, Warburg was a complex and ambivalent man, as much a psychologist, politician, and actor-manager as he was a banker. In High Financier, Ferguson shares the first book-length examination of a man whose life and work suggest an alternative to the troubled business principles that helped shape our current financial landscape.

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  Small Stories Big Changes -...

  Lyle Estill

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  The author of Industrial Evolution “has set aside his considerable voice and has conveyed new voices from the growing grassroots movement” (Jeff Barney, owner/chef, Saxapahaw General Store). 
   
  A remarkable cast of characters inhabit the pages of this book. Meet Tim Toben, who developed a high rise with the lowest energy consumption of any building in the southeastern United States, was foreclosed upon, and lost millions in the process. Gary Phillips held the line against real estate developers in Chatham County and was run out of office for his efforts. Elaine Chiosso has been protecting her watershed by fighting on behalf of the Haw River for twenty-eight years. 
   
  Unflinchingly honest and compulsively readable, Small Stories, Big Changes provides an intimate look at the personal experience of being a pioneer in the sustainability movement, laying bare the emotional, spiritual, and financial impact of a life lived in the service of change. Activist, farmer, publisher, philosopher or entrepreneur; each writer has a unique personal tale to tell. 
   
  Small Stories, Big Changes is a book written by ordinary people doing extraordinary things; whose lives have been transformed by their willingness to commit themselves unreservedly to the creation of a better world. Empowering, hopeful, and inspiring, this rich tapestry of voices from the vanguard of change is a must-read for anyone dreaming of a brighter future and seeking a counterbalance to a canon of work that is laced with doom and gloom. 
   
  “Estill chooses to share the baton with a select group of sustainability pioneers and the result is not only compelling and heartwarming, but historic and revolutionary.” —Carol Hewitt, author of Financing Our Foodshed

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  Summary of Robert Greene’s The...

  Falcon Press

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  Summary of Robert Greene’s The 33 Strategies of War teaches different approaches to conflict. Greene examines ways to defeat an enemy in contexts ranging from violent battlefields to the sets of famous Hollywood films...

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  microDomination - How to...

  Trevor Young

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  Microdomination is based on the premise of building a strong personal brand around what gets you jazzed every day and then growing a sustainable business enterprise around it.The book paints a vivid picture of the possibilities that exist today for someone who has experience and expertise in - and importantly, a passion for - a particular subject, topic, or vocation. This passion could be a professional discipline - i.e., your day job - or a hobby or sideline interest that you're keen to turn into a full-time gig.Part One sets the scene - what constitutes a "Micro Maven," who they are, what their characteristics are. Jam-packed with real-life examples of highly inspirational individuals who are living the dream.Part Two gets more into the nuts and bolts - we dissect what the experts are doing and set about looking at ways and means how you too can replicate what they do to build your platform, your brand, and ultimately your business.

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  The Gospel In Brief

  Leo Tolstoy

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  In this book, Tolstoy seeks to condense the four Gospels of the New Testament, Matthew, Mark, Luke and John, into one, by looking along the lines of the teachings of Jesus Christ found in each book.  In doing so, he discovers that the Lord's Prayer is the best summation of all that Christ taught in the Gospels. - Summary by KHand

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