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Synopsis

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through: 
 
 
 
● Uncovering the root cause of friction 
 
 
 
● Maintaining a positive mindset 
 
 
 
● Untangling the problem together 
 
 
 
● Agreeing on a way forward 
 
 
 
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.

Durée: environ 2 heures (01:33:58)
Date de publication: 11/04/2023; Unabridged; Copyright Year: 2016. Copyright Statment: —

• Business et Économie