Difficult Conversations - Craft a Clear Message Manage Emotions and Focus on a Solution

Harvard Business Review

Beschreibung

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive—not combative. Difficult Conversations walks you through: 
 
 
 
● Uncovering the root cause of friction 
 
 
 
● Maintaining a positive mindset 
 
 
 
● Untangling the problem together 
 
 
 
● Agreeing on a way forward 
 
 
 
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Dauer: etwa 2 Stunden (01:33:58)
Veröffentlichungsdatum: 11.04.2023; Unabridged; Copyright Year: 2016. Copyright Statment: —

Handel & Wirtschaft