D'autres livres qui pourraient vous intéresser

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  A Complaint Is a Gift 3rd...

  Janelle Barlow

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  The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. 
   
  The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. 
   
  This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. 
   
  Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

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  Find Your Thing - How to...

  Lucy Whittington

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  The book explores 5 steps to Finding Your Thing which is a model  that is proven through Lucys work.  Im on a mission  I want everyone in the  world doing what theyre brilliant at and not what  theyre just good at.   I call this doing your Thing (with  a capital T!)  This book is about finding your Thing.  Finding it, refining it, loving it, and actually getting out  there and doing it.  For me the greatest waste is you not doing your Thing. Not doing  what you are brilliant at and just doing what youre good at.  Not setting the world on fire with your ideas, your thinking, your  inventions, your words  it doesnt matter how you do  your Thing, what matters is that you DO IT!  Oh and Id like you to make your Thing your business too.  Its not about doing it for free  its doing it  in a way thats valued.  So what actually is your Thing?  Your Thing is the thing youre brilliant at, the thing  that you are effortlessly amazing at, rather than just  good at. Its either something you do right  now, or it is a slice of what you do right now. It might something  that is just a step away from what you do right now or its a  million miles away from what you do now but you see it in the  distance. You may do your Thing as a hobby you volunteer to  do your Thing, you might just be doing it all the time and not  realising     Your Thing is the thing that you do with ease. Its the  thing that makes you smile or the thing that makes your heart sing   the thing that is so easy for you, you cant believe  its something that other people cant do.     CONTENTS     Part One: Finding Your Thing     1. Why Find your Thing?  2. How to Find your Thing  3. Doing your Thing     Part Two: Getting Famous for your Thing     4. Fame Name  5. Interesting Stories Sell  6. No-thing is impossible  7. Get in your Spotlight (includes making waves)     Get Business Famous

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  Nonelective Finance - The most...

  Jarah D. Macfarlane

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  Nonelective Finance is the most important class you never took in school. From a young age, financial education encompasses everything but what really matters, if you're lucky to get it at all. By and large, we are taught to be savers, not investors. This book can help change how you approach money. 
  Nonelective Finance covers the important topics of:Beating Inflation & Asset ClassesThe Portfolio & Creating Yours8 Rules for Finance 
  and Much More! 
  PLEASE NOTE: Nonelective Finance is a non-commercial publication from Jarah D. Macfarlane. In order to place this book on Amazon, a fee had to be attached. All proceeds from copy sales will be donated to charity or used to promote financial literacy. 
  __________________________________________________________________________________ 
  If you are an educator and looking to receive no-cost literacy copies, please visit the below link, and use the application at the bottom of the page. 
  www.macfarlaneinvestors.com/nonelectivefinance.

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  7 Mistakes To Avoid When...

  Jerome Davis

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  After reading my book you be able to recognize a good investment from a bad investment. You will Eliminate a lot of costly mistakes beginners make. That’s half the battle of building generational wealth. The first step is investing in your self.

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  How to Win the Day Every Day -...

  Victoria David

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  How to Win the Day Every Day: Success Through Small Wins reveals the simple yet transformative truth: extraordinary results are built on ordinary actions consistently executed. In a world obsessed with overnight achievements and impossible standards, this book brings you back to the powerful basics that create lasting growth. It shows you how to turn daily habits, intentional choices, and micro-victories into unstoppable momentum. 
  You’ll learn how to eliminate overwhelm, conquer procrastination, and master the small disciplines that set high achievers apart. Through practical psychology, proven performance strategies, and real-world examples, you’ll discover how to build a life where progress becomes your default mode—and success becomes predictable, not accidental. 
  Whether you’re striving for personal growth, career advancement, or a more confident version of yourself, this is your blueprint for consistent achievement. Win the day, and you win your future.

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  Workday Warrior - A Proven Path...

  Ann Gomez

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  Reclaim control of your workday with a proven time-saving method.Life is busier than ever before. We are working longer hours to keep up with longer to-do lists. Yet we’re experiencing more stress and seem to fall further and further behind. Our so-called leisure time is punctuated with interruptions, constantly pulling us back to work. We are led to believe we can prioritize our way out of this, but prioritization is broken.In Workday Warrior, productivity expert Ann Gomez presents a fresh approach that smashes today’s time challenges: too many priorities, too many interruptions, and too much complexity. We don’t need more willpower, discipline, or hours in our day. Instead, we need a straightforward approach to help us reclaim our time and upgrade our work habits. We need to concentrate our priori ties, protect our time, and simplify our work to amplify our results.This book will help you become a Workday Warrior. Find more time in your day, play at a higher level, and feel more in control of your time. Your work (and life!) will never be the same.

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