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  The Service Desk Handbook – A...

  Sanjay Nair

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  An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations.
  A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business.
  The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation's needs.
  Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented.
  Topics covered include:
  • Planning for a service desk;
  • Telephony and tooling;
  • The service desk team;
  • Documentation;
  • Performance measures; and
  • Technology considerations – artificial intelligence and platforms and tools.

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  Splinters of Infinity - Cosmic...

  Mark Wolverton

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  Set in a revolutionary era of physics and science when a series of rapid-fire discoveries was upending our understanding of the universe, Splinters of Infinity by Mark Wolverton tells a little-known story: the tale of two of America's foremost physicists, Robert Millikan (1868–1953) and Arthur Compton (1892–1962), who found themselves locked in an intense, often deeply personal, conflict about cosmic rays. Confirmed in 1912, cosmic rays—enigmatic forms of penetrating radiation—seemed to raise all new questions about the origins of the universe, but they also offered the potential to explain everything—or reveal the existence of God. 
   
   
   
  In engaging, accessible prose, Wolverton takes the listener through the twists and turns of the Millikan-Compton debate, one of the first major public examples of how heated the controversies among scientists could become—and the lengths that scientists would go to settle their disputes. Along the way, Wolverton probes the forever elusive question, still unanswered today, about where cosmic rays come from and what they reveal about black holes, distant galaxies, the existence of dark matter and dark energy, and the birth of the universe, concluding that these splinters of infinity may not hold the keys to the secret of creation but do bring us ever closer to it.

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  Changing Our System Of Land...

  Martin Adams

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  Most people aspire to become property owners and view real estate investments as an important way to build wealth and security. Mortgages are the norm. But does this system truly serve the well-being of either the economy or the individual? Martin Adams shares a view that profiting from land ownership causes social and cultural decline as well as environmental devastation. He introduces a radically new economic model that points to a more fair and abundant reality for everyone. He says this about mortgages, “As long as it remains an ongoing reality for the majority of human beings to have to pay other human beings for the land that they’re standing on, the economic system will forever cause wealth inequality at a core level.” Tune into this dynamic dialogue in order to fully understand his vision of a more equitable economic system that takes banks out of the picture and puts community in the center of economic of wealth and prosperity. (hosted by Molly Rowan Leach)

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  The Petroleum Papers - Inside...

  Geoff Dembicki

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  Burning fossil fuels will cause catastrophic global warming: this is what top American oil executives were told by scientists in 1959. But they ignored that warning. Instead, they developed one of the biggest, most polluting oil sources in the world—the oil sands in Alberta, Canada. As investigative journalist Geoff Dembicki reveals in this explosive book, the decades-long conspiracy to keep the oil sands flowing into the US would turn out to be one of the biggest reasons for the world's failure to stop the climate crisis. 
   
   
   
  In The Petroleum Papers, Dembicki draws from confidential oil industry documents to uncover for the first time how companies like Exxon, Koch Industries, and Shell built a global right-wing echo chamber to protect oil sands profits—a misinformation campaign that continues to this day. He also tells the high-stakes stories of people fighting back: a Seattle lawyer who brought down Big Tobacco and is now going after Big Oil, a Filipina activist whose family drowned in a climate disaster, and a former Exxon engineer pushed out for asking hard questions. 
   
   
   
  With experts now warning we have less than a decade to get global emissions under control, The Petroleum Papers provides a step-by-step account of how we got to this precipice—and the politicians and companies who deserve our blame.

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  The SEO Blueprint

  Allen Kent

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  The SEO Blueprint: The Ultimate Guide on SEO Optimization, Discover the Proven Techniques and Strategies on How to Dominate SEO on GoogleWith so much information on the internet nowadays, one of the most crucial things for any business is to simply keep up. It’s almost impossible to keep up with everything but any business should aim for their content to get out there to reach its target audience. With so much information on the internet, it’s easy for any content to get buried in the last  pages whenever people search for terms. You need SEO to make sure your content is in the front pages and read be your target audience.This audiobook will teach you the best SEO techniques you can use to get your content out there. You will learn tips on how to make sure your content appears on the front pages of search engines. You will also discover advances SEO strategies This audiobook will discuss the following:- SEO Overview- Advanced SEO Tips and Strategies- Using Social Media to Improve Your Search Ranks- Best ON-Page SEO Optimization Techniques- Best OFF_Page SEO Optimization Techniques- YouTube SEO Tips- SEO Link Building Techniques- Effective Keyword Research Tips- Rock Your SEO With Blog Commenting Tips- SEO Tips for Dominating Local Search- Best SEO ToolsSEO techniques are rapidly changing and it is also important to keep up with this so your business can adapt quickly.To know more about effective SEO techniques and strategies, scroll up and click “add to cart” now!

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  Rethinking Intelligence - A...

  Rina Bliss

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  A genetics expert and professor challenges our understanding of intelligence, explaining what it truly means to be “smart,” why conventional assessments are misleading, and what everyone can do to optimize their potential. 
  Growing up in middle-class suburban Los Angeles in the 1980s, Rina Bliss saw intelligence as her ticket out. Like height and stature, intelligence was said to run in families. The prevailing idea was that mental capacity was determined by our DNA and could be measured; a simple IQ test could predict a child’s future. 
  Yet, once Dr. Bliss looked closer, first as a student, then as a scientist, and later as a mom of identical twins who share a genome, she began to challenge conventional wisdom about innate intelligence. In Rethinking Intelligence, she shares her findings, drawing on cutting-edge scientific research to offer a new model for how we understand, define, and assess intelligence, using a measurement that is far more flexible and expansive. 
  Intelligence has little to do with standardized test results or other conventional measures of intellect, Dr. Bliss argues. Intelligence is a process, a journey defined by change that cannot be scored or taken away. Intelligence is influenced by our surroundings in ways that are often overlooked—more than Baby Mozart or flash cards or superfoods, factors like stress, connection, and play actually sculpt young minds. 
  In Rethinking Intelligence, Dr. Bliss shares insights from the burgeoning science of epigenetics to help us harness our environments to empower our minds. If we truly want to nurture potential, we must eliminate toxic stress so that our genes can work optimally, in harmony with our environment. Dr. Bliss offers successful strategies we can use as individuals and a society, including embracing a growth mindset, prioritizing connection, becoming more mindful, and reforming systemic issues—poverty, racism, the lack of quality early childhood education—that have a negative and lasting neurobiological impact. 
  Joining acclaimed works by Carol Dweck, Amy Cuddy, and James Clear, Rethinking Intelligence reframes human behavior and intellect, offering a new perspective for understanding ourselves and our children, and the practical tools necessary to thrive.

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