D'autres livres qui pourraient vous intéresser

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  Audacious Optimism - The Mindful...

  Shanna Adamic

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  Audacious Optimism delivers a riveting account of Shanna Adamic's journey from a highly successful career as a corporate philanthropist and former professional cheerleader, to surviving a rare and life-threatening brain tumor, to limited mobility and a 4% chance of regaining facial function on her right side, to her complete recovery and developing an unwavering dedication to optimism. This book teaches listeners how to rally from within and push through those terrifying moments in life, when you've got it all on the line, and when the odds are looking slim, to find the hope and courage needed to make it through the darkness and out into a life full of wonder and joy. 
   
   
   
  Now an executive leader at Oracle, Adamic's story is one that everyone can learn from. In this book, listeners will find insight on embracing the unknown, igniting willpower, and envisioning beyond the impossible; finding the strength to mindfully choose optimism, even in the darkest of times; and leveraging optimism in every arena throughout your entire life to become an unstoppable force. 
   
   
   
  Audacious Optimism is an inspiring, motivational, at times heart-wrenching, and completely relatable journey that will inspire anyone facing adversity to live their absolute best life.

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  Empathy in Action - How to...

  Dr. Natalie Petouhoff, Tony Bates

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  A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.  
  While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions. 
  That’s because brands have focused on company centric business strategies, processes and technology. 
  However, simply put: No customers, no business. What if, by transforming the old company-centric way of doing business and putting customers and employees front and center, businesses could succeed faster than ever before and not at the expense of their most important assets—the very people who make it possible to be in business? 
  Empathy is a powerful construct for a better world and a better business. It’s not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. 
  In this groundbreaking new book, longtime technology leader and current CEO of Genesys, Tony Bates teams up with researcher and customer experience evangelist, Dr. Natalie Petouhoff to define a new path forward to put empathy into action. 
  By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding and predicting, as well as, taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. 
  They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

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  Not A Playbook - The art of...

  Damian Bradfield, Andreas Tzortis

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  A New Book About The Unconventional Journey Behind WeTransfer's Iconic Brand 
  On the eve of exiting the company, WeTransfer’s co-founder reveals the secrets that made WeTransfer an Oscar-winning platform  
  Features contributions from FKA twigs, Russell Tovey, Moses Sumney and Tim Walker

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  Open Honest and Direct - A Guide...

  Aaron Levy

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  Amazon Bestseller in Organizational Change
  Amazon Bestseller in Business Management
  Amazon Bestseller in Leadership Training
  
  Building a business requires more than just a good product and talented people; it requires you to take a hard look at how you show up as a leader. Open, Honest, and Direct helps you dive into the heart of your business and your people, identifying changes you can make to transform the way you and your managers lead. Part business book, part personal-development guide, this is a how-to full of practical ways to not only build and lead a high-performance team but also bring out the best in your people.
  
  Being a successful manager is less about staying constantly on top of your team and more about providing clarity and context for people. Levy’s method for creating open, honest, and direct leaders within an organization provides you with tactical tools you can put to use right away. This is a toolkit for designing a culture that supports employee performance and future-proofs your business.
  
  Many managers are promoted because they are great at what they do, but that doesn’t necessarily translate into their ability to manage a team and get the most out of their people. In today’s business environment where the competition for top talent is intense, it’s integral to not only keep your top talent but also be able to coach all of your people and unlock their full potential. Open, Honest, and Direct is a field guide and powerful movement for leading that will give your organization the competitive edge it needs.

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  Personal Fitness Trainer Career...

  Brian Mahoney

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  End Money Worries! 
  Personal Fitness Trainer Career Planning Audio Book Bundle Career Planning Audio Book Bundle 
  Discover... 
  * What a Personal Fitness Trainer does  * How to Become a Personal Fitness Trainer  * What is the salary of a Personal Fitness Trainer  
  * What is the Personal Fitness Trainer Work Environment like * What is the future Job outlook for a Personal Fitness Trainer  
  * how long does it take to become a Personal Fitness Trainer * How to Prepare for Your Job Interview 
  * Tips the pros use to Ace their Job Interview  * You'll be confident with the best answers for the toughest job interview questions 
  The knowledge & ability to change your life all for less than the cost of 1 movie ticket! 
   If you are ready to get started & want the knowledge, help & motivation to change your life now!... 
  How to start a YouTube Channel & Make Money 
  Discover... 
  * Why YouTube is Essential for Business Marketing * Creating a YouTube Marketing Strategy 
  *Creating Engaging Video Content *Optimizing Your YouTube Channel  
  *Monetizing your YouTube Channel *Measuring your YouTube Marketing Success 
  *YouTube Shorts Video & Channel Promotion 
  So take advantage of this chance for a lifetime passive income stream from YouTube! 
  Goal Setting Mastery: A Action Plan to Achieving Your Dreams 
  Now you you can take advantage of this goal setting audio book & discover how to achieve success in all aspects of your life: 
  * Understanding the Power of Goal Setting * How to set meaningful goals using the SMART Method 
  * Creating a Action Plan * Reviewing & adjusting your Goals  * Using Goal Setting in all areas of Your life 
  So Don't wait. You'll wait your life away...

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  How to Deal with Difficult...

  Julia Adams

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  "How to Deal with Difficult Customers: Turning Challenges into Opportunities" is a must-read for anyone who works in customer service and wants to get better at dealing with difficult people. This wise book gives readers a complete framework for comprehending the subtleties of customer behavior and gives them useful methods to handle tough situations with poise and confidence.  
  The book talks about how to turn problems into chances and stresses how important it is to be emotionally intelligent, listen actively, and communicate with empathy. Readers will learn how to figure out why a customer is upset and how to react in a way that not only fixes the problem but also builds a good relationship with the customer. The methods that are talked about are shown through real-life situations and practical examples. This makes the information more relatable and easier to use in everyday life. 
  The book talks about important things like how to calm down a heated argument, stay calm under pressure, and understand the value of feedback from tough customers. It makes people more proactive and helps professionals see every contact as a chance to get better and grow. This book is a great resource for anyone who wants to do well in high-stress situations, whether they work in retail, restaurants, or any other customer-facing job. 
  By learning the skills described in "How to Deal with Difficult Customers," people who work in customer service will not only be better at dealing with difficult customers, but they will also be happier with their jobs and help their company succeed.

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