D'autres livres qui pourraient vous intéresser

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  Can Your Customer Service Do...

  Micah Solomon

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  Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. 
   
   
   
  In this book, you'll find the proven hands-on methods for: 
   
   
   
  ● Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement 
   
   
   
  ● Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off 
   
   
   
  ● Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery 
   
   
   
  ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis 
   
   
   
  ● and more

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  Begin Boldly - How Women Can...

  Christie Hunter Arscott

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  Learn how to take the right risks for lasting success. Begin Boldly provides a framework for making the kind of bold moves that will get your career off to its best start! 
   
  Many women enter the workforce feeling like they can never make a mistake, and as a result, they don't take risks in the crucial early stages of their careers. Women, and BIPOC women especially, are disproportionally penalized for mistakes, so any risk begins to feel like a bad risk. A 2019 KPMG study found that fewer than 43 percent of women surveyed were willing to take "big" risks, including volunteering to do a major presentation or asking for a pay raise. 
   
  Christie Hunter Arscott equips readers with the ability to differentiate between reckless and intelligent risks using an actionable model built around three mindsets: a curious mindset, a courageous mindset, and an agile mindset. With a step-by-step method for taking risks, making refinements, and assessing rewards, Arscott's approach gives women a flexible and repeatable framework to guide them through this critical career skill. 
   
  Liftoff empowers women to take chances on themselves so that risk-taking becomes an enlightening and empowering antidote for self-doubt. 
   
  This book will include a discussion guide.

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  Launching Your Dream: A...

  J Emanuel

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  "Launching Your Dream: A Step-by-Step Startup Survival Guide for the First 100 Days" is a practical and insightful audiobook that serves as a guide for aspiring entrepreneurs looking to bring their business ideas to life. J Emanuel draws from his own experiences as a successful entrepreneur to provide a comprehensive roadmap for navigating the crucial first 100 days of a startup. 
  Key themes in the audiobook include strategic planning, effective communication, building a strong team, and overcoming challenges and setbacks. We guide you throughout the journey of launching a new venture. 
  The plot follows the reader through the various stages of starting a business, from idea generation to execution, and offers valuable advice on areas such as market research, funding, marketing, and customer acquisition. This audiobook also emphasizes the importance of resilience, adaptability, and perseverance in the face of obstacles that may arise during the early stages of a startup. 
  Overall, "Launching Your Dream" is a must-listen for anyone looking to turn their entrepreneurial dreams into reality and navigate the complexities of starting a new business successfully.

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  How to Develop Your Career: 7...

  Theodore Kingsley

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  Are you sick of feeling like your career is at a dead end? Are you ready to figure out how you can move forward in your career and find out how to keep it moving forward? If so, then this guide will help you with everything that you will need to know about how to better yourself in just 7 EASY STEPS! 
  Careers can often feel like they are stagnant. It is easy to get stuck in what you are doing or to feel like you cannot get through the situation that you are in. However, careers are also one of the places where you can see the most upward mobility. With your career, you should be able to see that there is so much more success to it than you think. You just need to know where to look and how to embrace it. When you work toward bettering your career, you will find yourself making huge headway in your life. 
  YOU’LL LEARN:How to prepare your goals so they will help you to keep moving forward no matter what you are doing and no matter how hard it might seem.How you can begin identifying your strengths and weaknesses and supporting yourself to allow for better progress.How you can make a game plan to keep yourself moving forward.The importance of networking and why you need a solid network to thrive.The reasons that we pass up opportunities that would otherwise greatly benefit us and how to get around this problem.How you can hold yourself accountable to ensure that you can succeed and why you need to work hard to have that accountability in the first place.How you can strive for excellence instead of perfection.And so much more! 
  Being able to better develop your career isn’t impossible—you can do it in just 7 EASY STEPS that will help you to successfully get through what you need to do. You just have to be willing to embrace it and make the progress happen. So, what are you waiting for? 
  Let’s get started!

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  How To Retire - A Beginner's Guide

  R. Shephered

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  Ready to Take Control of Your Financial Future and Retire Early? 
  Imagine waking up every day with the freedom to choose how you spend your time, knowing that your finances are secure, and retirement is no longer a distant dream. How to Retire: A Beginner's Guide to What, Where, and How to Invest for Retirement by Age 40 is your comprehensive roadmap to achieving financial independence and retiring early. This guide simplifies the complex world of retirement planning, breaking down key strategies and empowering you to make informed decisions about your financial future. 
  Here’s what you’ll gain from this book:Step-by-step guidance on assessing your retirement needs, so you know exactly how much to save for a secure future.Clear explanations of investment strategies, including stocks, bonds, mutual funds, and real estate, to help you create a balanced, growth-oriented portfolio.Insights into tax-advantaged accounts like IRAs and 401(k)s, maximizing every dollar you invest toward early retirement.Proven techniques for managing financial risks and protecting your assets from market volatility.Lifestyle adjustments and tips for living as an early retiree, helping you enjoy your freedom without worrying about money.Practical tips on staying financially fit in retirement, so you can keep your finances in check and adapt to changes over time. 
  If you’re ready to learn the secrets of retiring early and living life on your terms, scroll up and click the “Buy Now” button. Start planning today for the life you want tomorrow.

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  Change - How to Turn Uncertainty...

  Curtis Bateman, Marche...

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  Be the Captain of Your Change Journey"...a must-read for those seeking to thrive in an increasingly dynamic world and for leaders who have teams that are experiencing change." —Amazon review2023 OWL Awards Longlist in Business Management #1 New Release in Business Mentoring & Coaching, Decision-Making & Problem Solving, and Business ManagementWhile every change is unique, there is a predictable pattern to change. Understand that pattern, and you can turn change into opportunity!Change is inevitable. When unexpected or unwanted change disrupts well-established routines, personally and professionally, it’s natural to wonder, “Who rocked the boat?” Unfortunately, that is exactly the wrong question to ask! Discover from the change experts with decades of experience at FranklinCovey how successful leaders engage people experiencing change and turn change into opportunity.FranklinCovey is the world leader in helping organizations achieve results that require collective behavior change. They have built a Change Model that demystifies the uncertainty of change and creates the opportunity to realize greater results, personal growth, and even innovation.A simple but profound business parable. Change: How to Turn Uncertainty Into Opportunity begins with a business parable that invites leaders to reflect on their own change journey and discover how their “crew” falls into a set of predicable patterns and reactions. Whatever the size or scope of the change you’re facing, by following the story’s Change Model you can confidently lead and chart a way forward knowing what will come next.Inside find:Concrete examples and step-by-step instructions on how to engage teams through the change processHow the Change Model makes change actionable and predictableHow to minimize the disruption of changeWhere most change initiatives fail and how to adaptIf you have read Who Moved My Cheese, Switch, Our Iceberg is Melting, or Managing Transitions, you will love this book.

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