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Synopsis

No company is immune to the hazards of poor service, and while  other books that concentrate on why customer service is  important, Unleashing Excellence presents a structured  approach for how to design a culture of service excellence  within any organization.   By providing practical tools that can be tailored to any  company's individual needs, readers will be able to guide their  teams through the process of improving the experience they provide  their customers. Divided into nine Leadership Action sections  readers will be guided through the service improvement process. The  principles and techniques described in this book are ones that will  endure in the long run and create a culture in which excellent  service is a habit. Topics discussed include:      The DNA of service excellence      How to implement service training and education      How to develop effective service measurements      Building a culture of accountability      Recognizing and reward systems

Durée: environ 8 heures (07:38:18)
Date de publication: 20/07/2020; Unabridged; Copyright Year: 2020. Copyright Statment: —

• Business et Économie