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Synopsis

All across the country, the best and most competitive companies are  creating great cultures in which employees consider it their  pleasure to give the best possible service to customers.    Even in hard economic times, accomplishing that is not only  possible but absolutely essential.  If customers don't have  much money to spend, where are they going to spend it?  At a  place where employees sullenly and begrudgingly take their money or  one where they are happy to be of service?   Based on a patent-pending Values Blueprint process, this book  from culture change expert Ann Rhoades shows the exact steps for  curing an ailing company culture or creating a new one from  scratch. Developed from Rhoades' years of experience with  Southwest, Jet Blue, Doubletree Hotels, P.F. Chang's and the many  clients of People Ink, she has proven, over and over, that  companies that create or improve values-based cultures become  higher performers, both in customer satisfaction and in financial  return.  Rhoades helps companies get on the pathway to greatness by  turning around their cultures. The key is to focus on both the big  picture and the smallest detail at the same time.  This book  is based on that very principle. Changing a culture starts with  getting the basics right (values and behavior at the C-level). Then  the big things (hiring the right people, keeping them and  delighting customers) fall more easily into place.               This book provides a clear blueprint for how to accomplish  culture change. It also offers inspiring examples and cases from a  wide range of industries. Readers will learn:        Why "living the values" is  the first principle in leading people successfully        How to exceed the  expectations of employees and customers by living the values        How to develop a Values  Blueprint and put it into action        Why it's essential to  hire, fire and reward people based on values alone and        How to establish a  discipline for sustaining a values-centric culture

Durée: environ 7 heures (06:57:53)
Date de publication: 20/07/2020; Unabridged; Copyright Year: 2020. Copyright Statment: —

• Business et Économie