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  Addictive Service - Unleash Your...

  Kurt Feldner

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  Can serving others be addictive? If so, who's the one that's addicted? The customer or the service provider? This book will show how the customer service provider can transform their routine from a JOB to a passion and addiction. This book is designed to be a quick read with easy to understand principles and practical suggestions for elevating their service to gold standard levels. Whether the reader is new to providing customer service OR is an industry veteran, they will learn how to craft and develop their skillset, focus on what it truly means to serve, and tap into their potential for providing unforgettable service. After reading this book, the service provider should feel challenged and compelled to approach customer service in a totally new and transformative way. When they begin serving with passion and the right frame of mind, their work will become meaningful. They will serve with a sincere passion from deep within. They will learn how to unleash their potential and become addicted to serving others. And they may also discover that their customers become addicted to the service they provide. Because this book is a quick read and is priced for bulk purchasing, the hope is that human resources and training managers will find this book to be an attractive training and orientation tool for their new & existing employees who serve others. This is a must-read for all customer service providers.

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  Kaiser Wilhelm II - Biography of...

  Kelly Mass

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  Wilhelm II, the last German Emperor (Kaiser) and King of Prussia, ruled from June 15, 1888, until his abdication on November 9, 1918, marking the end of the German Empire. His reign was tumultuous, characterized by grand ambitions and disastrous decisions that not only reshaped Germany but also contributed to the broader context of global conflict. Although Wilhelm's creation of a powerful navy and his drive to position Germany as a dominant world power earned him recognition, his erratic public statements and volatile foreign policy alienated many, making him a central figure in the lead-up to World War I. 
  Born in 1859 to Prince Frederick William of Prussia and Victoria, Princess Royal of the United Kingdom, Wilhelm II was part of a deeply interconnected European royal family. His mother, Queen Victoria’s eldest daughter, brought him into a web of political alliances that spanned several major European nations. Wilhelm’s father, Frederick III, briefly held the throne for only 99 days in 1888 before his untimely death, making it a year of remarkable transitions. Just months after his father’s passing, Wilhelm succeeded to the throne during what historians refer to as the "Year of the Three Emperors," as Wilhelm’s grandfather, Wilhelm I, had also died earlier that year.

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  Lincoln - A Very Short Introduction

  Allen C. Guelzo

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  Beneath the surface of the apparently untutored and deceptively frank Abraham Lincoln ran private tunnels of self-taught study, a restless philosophical curiosity, and a profound grasp of the fundamentals of democracy. Now, in Lincoln: A Very Short Introduction, the award-winning Lincoln authority Allen C. Guelzo offers a penetrating look into the mind of one of our greatest presidents. 
   
   
   
  Guelzo takes us on a wide-ranging exploration of problems that confronted Lincoln and liberal democracy—equality, opportunity, the rule of law, slavery, freedom, peace, and his legacy. The Lincoln we meet here is an Enlightenment figure who struggled to create a common ground between a people focused on individual rights and a society eager to establish a certain moral, philosophical, and intellectual bedrock. Lincoln insisted that liberal democracy had a higher purpose, which was the realization of a morally right political order. But how to interject that sense of moral order into a system that values personal self-satisfaction—"the pursuit of happiness"—remains a fundamental dilemma even today. 
   
   
   
  Guelzo paints a marvelous portrait of this Lincoln—Lincoln the man of ideas—providing new insights into one of the giants of American history.

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  Mysterious North America:...

  Editors Charles River

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  At a time in antiquity when most of Europe was covered with forests and wandering tribes, Mexico had already developed complex civilizations, beginning with the Olmecs and followed by the Maya, a civilization with advanced knowledge of medicine, engineering and astronomy. The Maya calculated the precession of the equinoxes and cycles of the Pleiades, on which they based their year, since they believed they had come from that constellation. The last, and perhaps most famous, great civilization before the arrival of the Europeans was the Aztecs. 
  With so many ancient peoples whose influence, beliefs, and modifications to the landscape extend to the present day, Mexico is fertile land for legends, ghosts, surprising places, and mysteries. A belief in communing with things that lie beyond (stars, constellations, and life after death), mysticism, and apparitions are intimately woven into the colorful fabric of the Mexican nation. 
  As for the United States, many Americans think the land has always had a dark side and a strange side. Monsters and ghosts lurk in its woods and old houses, and strange monuments that may be from a forgotten civilization puzzle local investigators. All the while, the early inhabitants themselves were always superstitious, as evidenced by history’s most famous witch trials. 
  Canada has the reputation of being a boring place, but dig a little below the surface, and you’ll find a different Canada, a stranger Canada, one of murder, mystery, and paranormal experiences. The stories that follow will show that Canada, far from being a dull, staid nation where nothing much happens, is an epicenter of the mysterious. 
  Mysterious North America: Mysteries, Legends, and Unexplained Phenomena across the United States, Mexico, and Canada offers a vast compendium of strange, unexplained, and just plain odd stories across North America’s various regions.

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  We See Things They’ll Never See...

  Chantelle Jessica Lewis, Jason...

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  Ableism is embedded in our daily lives. Social life, education, work, and, especially, mental health have been organized around rigid ideas of the "ideal" and the "normal" citizen—ideas that always exclude neurodiversity. In this pathbreaking book, Chantelle Jessica Lewis and Jason Arday argue that the neurodiversity movement offers ways to mobilize against not only ableism but also other "isms" including racism and capitalism. By focusing on the prevalence of neurotypical dominance and power—or "neurotypical hegemony"—Lewis and Arday show the ways that neurotypical dominance has often been used to justify and normalize some of our more harmful cultures around productivity and value.Throughout the book, Lewis and Arday use theories of Blackness, feminism, class, and neurodivergence to offer a vision of solidarities across differences. They show that race, class, ethnicity, gender, and nation are just some of the social structures for which the politics of neurodiversity can produce an emancipatory analysis. This is a book about applying social theory in practice, taking seriously how academic research and theory can be used outside of academic spaces. With We See Things They’ll Never See, Lewis and Arday issue a call to action—and a call for understanding, acceptance, and humility.

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  KERI 3 - The Original Child...

  Kat Ward

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  VOLUME 3 OF KAT WARD'S SENSATIONAL AUTOBIOGRAPHY! 
  in this much-anticipated third volume, Kat recounts her early-mid teen years. Still traumatised by her early experiences, she was however not entirely without that sense of hope that is the inalienable property of youth. 
  Now at Duncroft Approved School for “emotionally disturbed girls”, her life had come to resemble that of a prisoner; a good day was a bad one and a bad day was horrific. A pattern interrupted only by the periodic visits of a certain creepy old man in a shiny tracksuit, with a pocket full of a cigars and a caravan full of demands. 
  There were Rolls-Royce trips to London. There were jaunts to TV studios. And, of course, for Kat, as with most of the girls, there were dreams of a brighter future. But despite all the promises, there was simply no way out. For at almost every turn, another nefarious character was waiting to take advantage of the girls that no-one would believe anyway. 
  Now you can read her full story here. No punches pulled; no stone left unturned. Just the truth, committed to paper over many years, in the hope that it might help inspire the brave, enlighten the misled and heal the abused… 
  DISCLAIMER: This is a true story of child abuse. Reader discretion is advised.

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