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Infinite Possibility - Creating Customer Value on the Digital Frontier
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Infinite Possibility - Creating Customer Value on the Digital Frontier

Kim C. Korn, B. Joseph Pine II, James H. Gilmore

Wired and Dangerous - How Your Customers Have Changed and What to Do About It
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Wired and Dangerous - How Your Customers Have Changed and What to Do About It

John R. Patterson, Chip R. Bell