Verlag: BookRix
This book is all about BPO. Everything that you can learn before considering to apply in the BPO industry, the process, the tools, the type of accounts where you'll surely learn. Please read until the end.
The Apology Impulse" by Cary Cooper and Sean O’Meara is an insightful exploration into the often misunderstood and misused power of apologies in both personal and professional settings. This audiobook summary distills the key lessons and principles from the original book, offering a quick, easy listen that saves you hours of time while retaining all the valuable insights. The book delves into the psychology behind apologizing, asserting that apologies are a sign of strength and maturity, not weakness. It highlights the importance of saying sorry in a way that truly acknowledges mistakes and demonstrates care for those affected. The chapters cover various aspects of apologies, from the science behind their impact on our brains and relationships to the art of delivering them effectively in different contexts. Cooper and O’Meara also discuss the trend of corporations frequently offering apologies, often without genuine contrition. This practice has diluted the meaning of apologies, turning them into a routine rather than a sincere expression of remorse. The authors argue that companies need to balance the act of apologizing by only doing so when strictly necessary and with complete sincerity. The book further explores the corporate world's handling of apologies, highlighting cases where apologies have been mishandled or misdirected, focusing more on the companies' image than on the affected parties. It emphasizes the necessity for companies to not only apologize but also to take concrete actions to rectify their mistakes and prevent future occurrences. Overall, "The Apology Impulse" is a compelling read for anyone interested in understanding the power of apologies and how to use them effectively to build trust, integrity, and stronger relationshipsZum Buch
ABC News anchor Dion Lim’s empowering workplace communication strategies for women in any industry “As women, we’re constantly told to speak up, lean in, and be a badass . . . We absolutely should. We must! But we have to execute these things in the right way.” In a fast-paced world where opportunities appear-and shift-at a moment’s notice, how you communicate can, quite simply, make or break your career. Your work environment today includes a diverse array of people and personalities. The ability to interact with all of them, think on your feet, and grab a good opportunity when it’s facing you is the special sauce that will help you achieve your goals. Dion Lim has seen it all. As an Asian-American woman in the hyper-competitive, white-and male-dominated business of TV news, her career path required a powerful blend of street smarts, determination, and a willingness to learn from mistakes-all of which she learned on the job. Today, she’s an ABC anchor in one of the biggest cities in the country. In Make Your Moment, Dion guides you through what she has learned on the career battlefield and what it means for other working women today. She’ll take you through the treacherous-and often entertaining-landscape of the modern workplace, covering virtually every situation you’re likely to experience. From the art of thinking quickly on your feet to #MeToo moments, you’ll learn how to master office politics, make online/social media dynamics (good and bad) work for you, and thrive under pressure. Dion learned how to stay true to herself, so she could find her moment and make it, rising from a local reporter to the national stage. Now it’s your turn.Zum Buch
Change has become a constant. Changes in the way we live and work. Changes in institutions and the society around us. Changes in people's needs and desires. For more than 60 years, Peter Drucker has been modern society's preeminent thinker, lecturer, and writer of and about change and its effect on management.Now, at the start of the 21st century, this major new title takes the listener into two broad areas of life today: first, the information society and its new and vastly different employee, the knowledge worker; and second, the underlying trends in today's society that are already influencing, and will greatly change tomorrow's. These major trends include: The Global Baby Bust; The New U.S. Demographics; The New York Force; The More competitive Knowledge Society; and the Future of Top Management, among others.Zum Buch
Unleash your leadership potential with this need-to-know guide, direct from the playbooks of America's most trusted leadership expert, John C. Maxwell. No matter who you are, you can lead—and lead well. That is the message?New York Times?bestselling author John C. Maxwell gives in this power-packed guidebook The consummate leader offers a succinct and inspiring framework for enhancing the leadership abilities you already possess. In Leadership 101, Maxwell will teach you how to:Follow your vision and bring others with youProduce a lasting legacyGrow the loyalty of your followersMake continual investments in the quality of your leadershipIncrease your ability to influence othersDetermine your leadership "lid"Empower others through mentoringCreate a foundation of trustUse self-discipline to improve your character—and your results One of the keys to successful leadership is applying the concepts that have made other leaders strong. Here's your opportunity to do just that.Zum Buch
Read by the author. What qualities come to mind when you think about a good leader? Good listener, empathetic, good communication skills, humble, and clear expectations. Whether you're leading a small or large team, How to Be a Leader by former Honeywell CEO David Cote is a resource that will help you become the leader everyone respects and follows. 60 entries each focus on a leadership topic, highlight Cote's advice, and end with a prompt to help you build your leadership skills. How to Be a Leader will teach you how to:pursue long- and short- term goals.commit to change and the best ways to implement change.inspire others and push yourself at the same time.create alignment around company strategy.improve productivity and manage different opinions.create a diverse and connected culture. Leadership isn't about having all the answers or having control of everything. Leadership means bringing out the best in your employees, creating paths that work for your business, and building a presence that exists in small and big moments.Zum Buch
Build your dream career, showcase your strengths and unlock a money-making mindset... it's the most practical career book you'll ever read!The best investment you can make is in yourself and your career.Sort Your Career Out: And Make More Money is your go-to guide for building a career that you love. Dream jobs don't just come along: you need to make them happen. And this is the book that will show you how, from creating the ultimate career strategy to getting paid what you're really worth. (Hint: It's not just about changing the font on your resume!) With tips and guidance from two of today's top money and career experts, you'll learn how to change jobs, secure a promotion, ask for a pay rise and much, much more.Whether you're preparing for a job interview or you're looking to make a radical change, Sort Your Career Out has the smart advice you need for earning more and winning at work. Inside you'll find practical activities that will help boost your bankability and take you further, faster. Along the way, you'll also follow diverse case studies from real employees: people who have been there, done that, and figured out the way forward.It's time to discover more career flexibility and achieve your long-term goals. With this must-read handbook, you'll be ready to move up, move on, and feel more fulfilled with what you do every day.Zum Buch
