Creating a Customer Service Mindset

Jaquie Scammell

Beschreibung

 If you’re looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell’s approach is simple and more human than introducing better processes and procedures – and it works.  Jaquie has studied Australian organisations that provide the best customer service and created a system that, if followed will increase loyalty to your business. 
You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day. 
Creating a customer service mindset looks at the future of work, the importance of customer service and the effect of conscious leadership on the success of your organisation. It reveals how you can instil a customer service mindset throughout your organisation by teaching employees how to adopt a continuum of behaviours. The catch is that you, as a leader, have to adopt these behaviours, which will impact your employees’ performance, which in turn impacts your customer interactions and loyalty, and then enhances your whole organisation. 
Jaquie includes interviews with leaders from six of the best Australian businesses, who have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.

Verfügbar seit: 01.07.2018.

Handel & Wirtschaft

Weitere Bücher, die Sie mögen werden

Black Box

Chelsey Glasson

When Chelsey Glasson landed her dream job at Google, she was thrilled to join what she viewed as a progressive and inclusive organization. But from the moment she received her job offer, she began to experience instances of discrimination and harassment—eventually culminating in a pregnancy discrimination lawsuit.Friends, family, and even lawyers told Chelsey to move on, but she knew holding Google accountable was the path to proper healing. Although Google would spend significant resources to discredit and silence her, the truth eventually prevailed.Black Box is a story of triumph over a tech giant, a cautionary tale of how misconduct against women and minorities persists in the workplace, and a rallying call to break down the many barriers to justice.No one wins when discrimination and harassment are allowed to run rampant. For those who have suffered silently, Black Box offers a critical perspective to consider in choosing your own path forward.

Zum Buch

How To Write A Good Advertisement

Meynard Byron

How To Write A Good Advertisement: The Ultimate Guide on Writing Successful Advertisements, Learn the Best Methods and Useful Tips on How to Write Powerful and Effective AdvertisementsBusiness-owners know the importance of a good advertisement. All businesses need promotion in order to make sales. Advertisements are what catches people’s attention and gets you on their radar. But even though business-owners are aware how important advertisements are, there’s still a fair number of bad advertisements out there which is a shame because it is a waste of money that could have been used for other purposes that could help their business. This audiobook will give 100 advertisement writing methods that will surely grab people’s attention. You will learn effective writing methods that will enable you to show people how they can benefit from your product or services. You will learn how to write killer and grabbing headlines and which winning words you can use. You will have many fill-in-the-blanks examples that you can use for your advertisements, sales letters, email ads, blog posts and many more. This audiobook will teach you about the following topics:- 100 Tips on Advertising Writing Methods- Winning Words- Winning PhrasesCompetition is only going to get more tough so it is important to learn how to write compelling and powerful advertisements that will help your conversions and generate sales. To learn more tips on how to write great advertisements, scroll up and click “add to cart” now.

Zum Buch

Think and Grow Rich

Napoleon Hill

This book contains money-making ideas that can change your life. 
Think and Grow Rich is the number one Inspirational and motivational classic for individuals who are interested in furthering their lives and reaching their goals by learning from important figures in history. The text read in this audio book is the original 1937 edition written by Napoleon Hill and inspired by Andrew Carnegie. 
Andrew Carnegie’s magic formula for success was the direct inspiration for this book. Carnegie demonstrated its soundness when his coaching brought fortunes to those young men to whom he had disclosed his secret. This book will teach you that secret—and the secrets of other great men like him. It will show you not only what to do but also how to do it. If you learn and apply the simple basic techniques revealed here, you will have mastered the secret of true and lasting success—and you may have whatever you want in life!

Zum Buch

The Psychology of Selling

Bryan Flanagan

Having the right mindset towards selling is essential to your success, your income and career advancement.  In this entertaining and fast-paced program from Bryan Flanagan you will learn how to plan, prepare and to expect success each and every day of your sales career.  Enjoy the wisdom gleaned from two entirely different perspectives – one from the height of professional corporate sales with IBM, to the hard knocks learned from door to door kitchenware sales.  Knowing that being successful in sales starts in the mind, this program is perfect to help you overcome internal barriers to your success.

Zum Buch

Zero Trust and Third-Party Risk...

Gregory C. Rasner

Dramatically lower the cyber risk posed by third-party software and vendors in your organizationIn Zero Trust and Third-Party Risk, veteran cybersecurity leader Gregory Rasner delivers an accessible and authoritative walkthrough of the fundamentals and finer points of the zero trust philosophy and its application to the mitigation of third-party cyber risk. In this book, you'll explore how to build a zero trust program and nurture it to maturity. You will also learn how and why zero trust is so effective in reducing third-party cybersecurity risk.The author uses the story of a fictional organization—KC Enterprises—to illustrate the real-world application of zero trust principles. He takes you through a full zero trust implementation cycle, from initial breach to cybersecurity program maintenance and upkeep. You'll also find: explanations of the processes, controls, and programs that make up the zero trust doctrine; descriptions of the five pillars of implementing zero trust with third-party vendors; and numerous examples, use-cases, and stories that highlight the real-world utility of zero trust.

Zum Buch

The Author vs Editor Dilemma -...

Brandon M. Smith

Do you feel overwhelmed by the constant demands on your time? Are you exhausted from handling the never-ending crises of your team? Are you drained by the ceaseless list of changing priorities that come from your leader? If “understaffed and overworked” describes you perfectly and you fear there may be no end in sight, this book is for you.
Despite what you may have been told, you don’t have a time management or “prioritization” problem - you have a seat problem. The solution to reclaiming control of your life and winning back hours in your week is to overcome and master The Author vs. Editor Dilemma. Through this book, you will be equipped with the tools to:Lead your team to take ownership, show initiative and display critical thinking to solve challenges without youReclaim your time so you spend more time working “on” the business rather than “in” the businessMaximize your impact by learning the art of “clienteling” as you guide your supervisor’s decisions and influence your organization’s direction
Brandon Smith draws on his extensive experience as an executive coach to share illustrative examples of leaders who have transformed their chaotic and frenzied schedules into focused and streamlined strategies by utilizing the practical tools set forth in this book.
Bursting with innovative ideas, practical examples and easily implementable approaches, The Author vs. Editor Dilemma will transform how you think about the structure and organization of your daily interactions. It will help you maximize any vertical relationship, from leading your team to influencing your manager.

Zum Buch