Weitere Bücher, die Sie mögen werden

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  Zingerman's Guide to Giving...

  Ari Weinzweig

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  Do you really need another audiobook on customer service?  There are hundreds you could choose from, and you've probably read at least a dozen.  Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?Because the way Zingerman's teaches services is different, better and more successful than the way others do it.Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.DISCOVER:* Five elements of the Zingerman's approach* Three steps of great service* Five steps to handling customer complaints* Three ways to measure service* Five simple hiring tipsDo you really need another audiobook on customer service? Yes!  But after you listen to this one, you won't.

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  Ignore Everybody - And 39 Other...

  Hugh MacLeod

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  When Hugh MacLeod was a struggling young copywriter living in a YMCA, he started to doodle on the backs of business cards while sitting at a bar. Those cartoons eventually led to a popular blog-gapingvoid.com-and a reputation for pithy insight and humor, in both words and pictures.MacLeod has opinions on everything from marketing to the meaning of life, but one of his main subjects is creativity. How do new ideas emerge in a cynical, risk-averse world? Where does inspiration come from? What does it take to make a living as a creative person?Ignore Everybody expands on MacLeod's sharpest insights, wittiest cartoons, and most useful advice. For example:-Selling out is harder than it looks. Diluting your product to make it more commercial will just make people like it less.-If your plan depends on you suddenly being "discovered" by some big shot, your plan will probably fail. Nobody suddenly discovers anything. Things are made slowly and in pain.-Don't try to stand out from the crowd; avoid crowds altogether. There's no point trying to do the same thing as 250,000 other young hopefuls, waiting for a miracle. All existing business models are wrong. Find a new one.-The idea doesn't have to be big. It just has to be yours. The sovereignty you have over your work will inspire far more people than the actual content ever will.After learning MacLeod's forty keys to creativity, you will be ready to unlock your own brilliance and unleash it on the world.

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  Financing Our Foodshed - Growing...

  Carol Peppe Hewitt

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  “[Hewitt] paints an engaging portrait of a community learning how to take care of its own, and offers inspiration for others looking to do the same.” —Amy Cortese, author of Locavesting 
   
  In towns and cities across North America, a quiet revolution is underway. Fed up with sending their money off to make a fast buck in faraway markets, people are putting their money to work where they live, in markets they trust and understand—starting with food. 
   
  Financing Our Foodshed is a collection of real-life stories of these Slow Money pioneers and the local food entrepreneurs—sustainable farmers, bakers, restaurateurs, and more—they have chosen to support. 
   
  Fueled by their desire to do more than just eat local food, lenders of “nurture capital” are making low-interest, peer-to-peer loans to the people who produce, process, distribute and sell local food. Meet these passionate food entrepreneurs like:Abi, talented artist-turned-baker, who borrowed the funds to start a gluten-free bakeryAngelina, owner of a Greek local foods restaurant, who refinanced exorbitant credit card debt incurred by renovationsChatham Marketplace, a much-loved grocery co-op whose monthly loan payments were reduced by a third, thanks to an ambitious collaboration between 16 investors 
   
  Financing Our Foodshed tells the compelling stories of ordinary people doing something extraordinary, and will appeal to anyone who understands the critical importance of sustainably grown local food and resilient local economies, and wants a blueprint to get us there. 
   
  “For anyone seriously interested in boosting his or her community’s economy—including politicians, policymakers, financiers, businesspeople, and activists—this book is essential reading.” —Michael H. Shuman, author of Put Your Money Where Your Life Is

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  Summary of Bob Burg & John David...

  Falcon Press

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  Summary of Bob Burg & John David Mann's The Go-Giver is an allegorical narrative that argues that individuals and businesses alike can prosper by practicing generosity. The book follows the fictional journey of an ambitious but underperforming employee, Joe, who turns to a wise and wealthy man for career advice when he realizes that he’s in danger of not meeting his company’s quarterly quota...

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  The Trustworthy Leader -...

  Hal Adler, Amy Lyman

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  Trustworthy will reveal the benefits that organizations  enjoy when trustworthy behavior is practiced regularly and  consistently by their leaders. Drawing from examples from the 100  Best Companies to Work For, Amy Lyman, co-founder of the Great  Place to Work Institute, shows leaders and managers at all  levels why being trustworthy is such a powerful marker of  leadership and how they can engage in trustworthy behavior. Being  "trustworthy," she explains, means that a leader's behavior is  rooted in his or her commitment to the value of trust--not simply  an imitation of the practices of others.       Trustworthy will make the case that trust is not a  panacea: a successful organization needs a sense of purpose,  clearly defined products and services that meet a need, and  strategies and processes for getting products and services to  market. But when this occurs within the context of trust and  trustworthy behavior, the organization can be exponentially more  successful.  Trust is of increasing importance, particularly in the ongoing  crisis with respect to leaders' lapses in ethical behavior.We are  at a turning point in economic life and being trustworthy offers  leaders a strategy that is likely to bring them greater positive  recognition; greater acclaim as leaders; greater success in  business as marked by revenue growth, innovation and reputation;  and greater acclaim among employees as a person of integrity and  honor.

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  The Gospel In Brief

  Leo Tolstoy

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  In this book, Tolstoy seeks to condense the four Gospels of the New Testament, Matthew, Mark, Luke and John, into one, by looking along the lines of the teachings of Jesus Christ found in each book.  In doing so, he discovers that the Lord's Prayer is the best summation of all that Christ taught in the Gospels. - Summary by KHand

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