Be a Star with Your Customers and Keep Them Forever - Moments of Magic®

Shep Hyken

Sinossi

Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes.  This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street Journal best seller.

Durata: 33 minuti (00:32:57)
Data di pubblicazione: 10/11/2010; Unabridged; Copyright Year: — Copyright Statment: —

Economia e management