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  The Art of Welding - Practical...

  W. A. Vause

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  Welding is a useful skill that is increasing in demand and the basic skills required are easy to learn! The Art of Welding is a clear and practical guide to understanding basic techniques for oxyacetylene welding, brazing, flame cutting and electric arc welding with mild steel, cast iron, stainless steel, copper, brass, and aluminum in sheet, plate, or cast form. Filled with comprehensive insight, practical exercises, scaled diagrams, tables of data, and so much more, readers will learn everything they need to know about various welding techniques – from pipe welding and resistance welding to T.I.G welding, M.I.G. welding, and so much more. Author W.A. Vause spent an impressive 40 years as a welder and as a welding instructor at Queen Elizabeth College for the Disabled.

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  Digital Customer Service -...

  Rick Delisi, Dan Michaeli

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  As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. 
   
   
   
  Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior—from the days of the first call centers in the 1980s all the way to today's digital world. 
   
   
   
  Written for customer service and customer experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: creating an excellent experience for customers that increases customer loyalty and profitability; driving down the cost of customer service/support interactions, while increasing revenue through sales interactions; and moving quickly toward the goal of "digital transformation." When companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there.

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  Unveiling the Matrix: Are We...

  CHELSEA KISAKI

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  Discover the Secrets Behind Reality: A Journey Through Virtual Worlds 
  Embark on an intellectual adventure with "Unveiling the Matrix: Are We Living in a Virtual World?" This groundbreaking book offers a comprehensive exploration into the enigmatic concept that our reality, as we perceive it, might be nothing more than a sophisticated virtual existence. With every page turned, prepare to challenge everything you've accepted about the nature of your existence. 
  Dive deep into the origins of the virtual realities concept, beginning with the intriguing Multiverse Theory and making your way through the profound implications of the Simulation Argument. Discover insights from renowned figures like Elon Musk and delve into the bewildering world of Quantum Mechanics and its implications on our understanding of reality. This book isn't just an exploration; it's a map through the maze of contemporary and historic perspectives on what constitutes our so-called reality. 
  bracing the notion of a simulated world, "Unveiling the Matrix" not only challenges you to question the authenticity of your surroundings but also offers strategies for navigating this potential virtual existence. From achieving enlightenment and expanding awareness to predicting the future of virtual realities, this book is a beacon for anyone eager to understand the depths of our reality and the digital self.

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  The Digital Mindset - What It...

  Paul Leonardi, Tsedal Neeley

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  The pressure to "be digital" has never been greater. 
   
   
    
  The digital revolution is here. It's changing how work gets done, how industries are structured, and how people from all walks of life work, behave and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset. 
   
   
   
  But what does that mean? Some fear it means that in the near future we will all need to become technologists who master the intricacies of coding, algorithms, AI, machine learning, robotics, and who knows what's next. 
   
    
   
  This book introduces three approaches—Collaboration, Computation, Change—that you need for a digital mindset, and the perspectives and actions within each approach that will enable you to develop digital skills you need. With the digital mindset, you can ask the right questions, make smart decisions and appreciate new possibilities for a digital future. Leaders who adopt these approaches will be able to develop their organization's talent to prepare their company for successful and continued digital transformation. 
   
   
    
  The surprising and welcome secret is that developing a digital mindset isn't as hard as we think. Most people can become digitally savvy if they follow the "30% rule," or the minimum threshold that gives us just enough digital literacy to understand and take advantage of the digital fabric woven into our world.

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  Affirmations For Positive Thinking

  Affirmational Journey

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  Do you struggle with negative thoughts that cloud your mind? Are you seeking a way to cultivate a more positive and optimistic outlook on life? This audiobook is your gateway to transforming your mindset through powerful affirmations for positive thinking. Each affirmation is carefully designed to help you shift from negativity to positivity, encouraging a brighter and more hopeful perspective. By listening to these affirmations regularly, you will train your mind to focus on the good, embrace optimism, and foster a positive mental attitude. Whether you're dealing with daily stress, overcoming challenges, or simply wanting to improve your outlook, these affirmations will guide you towards a more positive and fulfilling life. Start your journey to positive thinking today and see the world in a new light.

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  Urban Infrastructure - Planning...

  Lyric Vale

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  Urban infrastructure forms the backbone of modern cities, shaping their development and function. It encompasses the essential systems and structures that ensure the smooth operation of urban life, from transportation networks and energy systems to water supply and waste management. The presence of effective infrastructure directly influences a city's ability to grow, innovate, and provide a high quality of life for its residents. In an increasingly urbanized world, the need for robust and efficient urban infrastructure has never been more critical. 
  Defining urban infrastructure is the first step in understanding its importance. At its core, urban infrastructure refers to the fundamental physical and organizational structures needed for a city to function. These include transportation systems like roads, bridges, and railways; utilities such as electricity, water, and sewage; and the telecommunications networks that connect people to one another. In more advanced urban environments, smart technologies, energy-efficient solutions, and waste recycling systems are becoming integral to how cities operate. This broad and diverse range of components forms the lifeblood of cities, supporting both day-to-day operations and long-term growth. 
  The role of urban infrastructure in city development cannot be overstated. Well-planned infrastructure enables cities to support larger populations, fuel economic growth, and adapt to changing environmental conditions. For instance, efficient public transportation systems reduce congestion and pollution while improving access to essential services. Likewise, a reliable energy grid ensures that businesses can operate without disruption, fostering innovation and productivity. As urban populations continue to grow, the demand for sustainable and resilient infrastructure becomes even more pressing.

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