Outros livros que poderiam interessá-lo

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  The Art of Difficult Customers -...

  Jamie Ford

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  Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.  
  Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book offers a thorough exploration of the psychology underlying consumer behavior, assisting you in identifying the underlying reasons for conflict and discontent. It provides helpful guidance on handling a variety of challenging clients, including those who are demanding and irrational as well as irate and impatient. 
  "The Art of Difficult Customers" gives you the communication and conflict resolution skills you need to turn difficult situations into opportunities for service development through a combination of theoretical ideas and real-world experiences. You'll discover how to handle problems in a way that benefits the customer and fortifies the connection, as well as how to listen intently and speak with empathy. 
  This book offers the techniques and resources to improve service delivery, lower stress levels, and make sure that even the most challenging clients leave with a great impression—whether you work in customer service or manage a team. "The Art of Difficult Customers" will change the way you handle customer service and help you turn confrontations into chances for growth.

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  Why Is Nobody Buying My Book? -...

  Kay Jay

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  Why Is Nobody Buying My Book? 
  Are you an author pouring your heart into your craft, only to be met with silence? You’ve written, edited, and published, but where are the readers? If you’ve ever asked yourself, “Why isn’t my book selling?” you’re not alone—and this book holds the answers. 
  Why Is Nobody Buying My Book? It isn’t just a guide; it’s a roadmap for indie authors navigating the competitive and often overwhelming self-publishing world. Whether you’re struggling with pricing, marketing, or connecting emotionally with readers, this book equips you with the tools and strategies to stand out and succeed. 
  This book isn’t just a collection of strategies—it’s also my story. When I wrote my first book, Diary of Cliches, I believed I had something meaningful to share. What I didn’t anticipate was the crushing reality of low sales and self-doubt. I spent sleepless nights questioning my pricing, rewriting my book description, and wondering if my voice was ever meant to be heard. 
  And then it hit me. Writing isn’t just about the story you tell—it’s about how that story connects with your audience. Through trial error, and countless lessons, I discovered what truly resonates with readers. These lessons not only changed the trajectory of my books but transformed how I viewed my journey as an author. 
  Why Does Nobody Buy My Book? Takes you behind the scenes of that journey while giving you actionable insights, practical tools, and creative strategies to navigate the challenges of self-publishing. From shifting your mindset about money to crafting emotionally resonant stories, this book will help you not only sell books but create a lasting impact.

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  The Black Gold Beneath The Sea -...

  Simon Moesgaard

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  In a small Danish town over a century ago, a remarkable dream took root among the sheep and cattle—a dream that would change lives forever.It was the dream of a young farm boy named Moe, who wanted to grow more crops for his family and friends to enjoy.However, there was one problem: Moe was surrounded by ocean, with only a little piece of land to grow. What could he possibly do about that?Discover how Moe’s journey unfolds. Set sail on one of the earliest steamships to Brazil with Captain Carlos, witness Moe’s strength in the face of a storm and floods, and get to feel the power of dreams and courage.Will Moe’s dream inspire you to pursue your own?The story is based on real events, but the conversations? Let’s just say I had to get creative with those!

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  The Cognitive Fitness Formula

  Thomas R. Schwencke Jr.

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  Unlock the secrets to a sharper mind and healthier brain with the Cognitive Fitness Formula. Discover the 8 essential steps to maintaining mental acuity and preventing cognitive decline. Take control of your brain health today and start living your best life!

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  I Just Want to Be Loved

  Casey Watson

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  After taking a few weeks off work, Casey is presented with a new foster child: 14-year-old Elise, whose Mum left her at just five years old. 
  At first, she’s no trouble at all, that is until she falsely accuses another carer, Jan, of acting inappropriately towards her. It turns out this isn’t the first lie Elise has told – her previous carer was constantly following up allegations Elise had made of people bullying her, trying to have sex with her, or hurting her physically. With some reservations, Casey agrees to take Elise on long-term, but when she makes some dark claims about her mum, Casey doesn’t know whether to believe her. In any case, she is determined to find out the truth… 
  Casey Watson, the Sunday Times bestselling author, offers a deeply personal and moving account of her experiences in fostering. The narrative, a gripping blend of autobiography and biography, delves into the themes of survival, relationships, and the social aspects of adoption. 
  For fans of Linda Watson-Brown (Don't Say A Word), Katy Weitz (The Girl for the Job), Veronica Clark (Snatched), and Maggie Hartley (Battered, Broken, Healed). 
  HarperCollins 2022

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  Classic Speeches: 1940-1987

  Winston Churchill, Martin Luther...

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  A collection of the most famous speeches of all time from political figures, such as Winston Churchill, Martin Luther King Jr and John F Kennedy.

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