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Likeable Social Media Revised and Expanded - How to Delight Your Customers Create an Irresistible Brand and Be Amazing on Facebook Twitter LinkedIn
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Likeable Social Media Revised and Expanded - How to Delight Your Customers Create an Irresistible Brand and Be Amazing on Facebook Twitter LinkedIn

Carrie Kerpen, Mallorie Rosenbluth, Dave Kerpen, Meg Riedinger

Think Big Start Small Move Fast - A Blueprint for Transformation from the Mayo Clinic Center for Innovation
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Think Big Start Small Move Fast - A Blueprint for Transformation from the Mayo Clinic Center for Innovation

Gianrico Farrugia, Nicholas LaRusso, Barbara Spurrier

The Samsung Way - Transformational Management Strategies from the World Leader in Innovation and Design
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The Samsung Way - Transformational Management Strategies from the World Leader in Innovation and Design

Kyungmook Lee, Jaeyong Song

Speaker Leader Champion - Succeed at Work Through the Power of Public Speaking featuring the prize-winning speeches of Toastmasters World Champions
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Speaker Leader Champion - Succeed at Work Through the Power of Public Speaking featuring the prize-winning speeches of Toastmasters World Champions

Jeremey Donovan, Ryan Avery

Influencer - The New Science of Leading Change Second Edition
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Influencer - The New Science of Leading Change Second Edition

Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler, David Maxfield

The Renaissance Society
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The Renaissance Society

Rolf Jensen, Mika Aaltonen

Crucial Accountability - Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition
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Crucial Accountability - Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition

Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler, David Maxfield

Value Stream Mapping - How to Visualize Work and Align Leadership for Organizational Transformation
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Value Stream Mapping - How to Visualize Work and Align Leadership for Organizational Transformation

Mike Osterling, Karen Martin

Five Keys to Powerful Business Relationships - How to Become More Productive Effective and Influential
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Five Keys to Powerful Business Relationships - How to Become More Productive Effective and Influential

Sallie Sherman, Steve Vucelich, Joseph Sperry

The Caterpillar Way - Lessons in Leadership Growth and Shareholder Value
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The Caterpillar Way - Lessons in Leadership Growth and Shareholder Value

James Koch, Craig Bouchard

How Women Lead - The 8 Essential Strategies Successful Women Know
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How Women Lead - The 8 Essential Strategies Successful Women Know

Sharon Hadary, Laura Henderson

How to Be Exceptional - Drive Leadership Success By Magnifying Your Strengths
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How to Be Exceptional - Drive Leadership Success By Magnifying Your Strengths

Robert H. Sherwin, Barbara Steel, John H. Zenger, Joseph Folkman

What Great Salespeople Do - The Science of Selling Through Emotional Connection and the Power of Story
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What Great Salespeople Do - The Science of Selling Through Emotional Connection and the Power of Story

Ben Zoldan, Michael T. Bosworth

The Customer Experience Edge - Technology and Techniques for Delivering an Enduring Profitable and Positive Experience to Your Customers
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The Customer Experience Edge - Technology and Techniques for Delivering an Enduring Profitable and Positive Experience to Your Customers

Volker Hildebrand, Reza Soudagar, Vinay Iyer

Crucial Conversations - Tools for Talking When Stakes Are High Second Edition
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Crucial Conversations - Tools for Talking When Stakes Are High Second Edition

Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler

Conversations That Win the Complex Sale - Using Power Messaging to Create More Opportunities Differentiate your Solutions and Close More Deals
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Conversations That Win the Complex Sale - Using Power Messaging to Create More Opportunities Differentiate your Solutions and Close More Deals

Erik Peterson, Tim Riesterer

Managers Can You Hear Me Now? - Hard-Hitting Lessons on How to Get Real Results
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Managers Can You Hear Me Now? - Hard-Hitting Lessons on How to Get Real Results

Frank Swiatek, Denny F. Strigl

Perfect Phrases for Performance Reviews 2 E
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Perfect Phrases for Performance Reviews 2 E

Douglas Max, Robert Bacal

Boundary Spanning Leadership - Six Practices for Solving Problems Driving Innovation and Transforming Organizations
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Boundary Spanning Leadership - Six Practices for Solving Problems Driving Innovation and Transforming Organizations

Donna Chrobot-Mason, Chris Ernst

The Commitment Dialogues
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The Commitment Dialogues

Barbara Quick, Matthew McKay

The Connected Child - Bring Hope and Healing to Your Adoptive Family
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The Connected Child - Bring Hope and Healing to Your Adoptive Family

Karyn B. Purvis, David R. Cross, Wendy Lyons Sunshine

China Now - Doing Business in the World's Most Dynamic Market
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China Now - Doing Business in the World's Most Dynamic Market

John Graham, N. Mark Lam

Crucial Confrontations - Tools for talking about broken promises violated expectations and bad behavior
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Crucial Confrontations - Tools for talking about broken promises violated expectations and bad behavior

Joseph Grenny, Ron McMillan, Kerry Patterson, Al Switzler

The Power of Resilience
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The Power of Resilience

Sam Goldstein, Dr. Robert Brooks

CustomerCentric Selling
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CustomerCentric Selling

John R. Holland, Michael T. Bosworth

LEADING TO WIN The Marine Corps Way - Using Maneuver Warfare to Lead a Winning Organization
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LEADING TO WIN The Marine Corps Way - Using Maneuver Warfare to Lead a Winning Organization

Jason A. Santamaria, Eric K. Clemons, Vicent Martino

Fast Innovation - Achieving Superior Differentiation Speed to Market and Increased Profitability
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Fast Innovation - Achieving Superior Differentiation Speed to Market and Increased Profitability

Clayton M. Christensen, James Works, Kimberly Watson-Hemphill, Michael L. George

Sun Tzu Strategies for Selling - How to Use The Art of War to Build Lifelong Customer Relationships
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Sun Tzu Strategies for Selling - How to Use The Art of War to Build Lifelong Customer Relationships

Gerald Michaelson

Talk Your Way to the Top - How to Address Any Audience Like Your Career Depends On It
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Talk Your Way to the Top - How to Address Any Audience Like Your Career Depends On It

Laura Daley-Caravella, Kevin Daley

What Is Six Sigma?
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What Is Six Sigma?

Lawrence Holpp, Peter S. Pande