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How to Talk to Customers - Create a Great Impression Every Time with MAGIC - cover

How to Talk to Customers - Create a Great Impression Every Time with MAGIC

Tom Larkin, Diane Berenbaum

Casa editrice: Jossey-Bass

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Sinossi

Filled with case studies and anecdotes, How to Talk to  Customers demystifies the most critical aspect of customer  service: conversations employees have every day with customers. In  this must-have resource, Diane Berenbaum and Tom Larkin outline a  proven system based on their MAGIC customer service training  program. MAGIC, which stands for Make A  Great Impression on the Customer, can help  anyone become the type of communicator that makes their customers  feel special.   For more on this book, visit www.howtotalktocustomers.com
Disponibile da: 07/01/2011.
Lunghezza di stampa: 224 pagine.

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