Dive Centre Operations Manager and Customer Service in Diving Business
Mohamed Helmy
Casa editrice: Publishdrive
Sinossi
This book is a comprehensive professional manual designed to equip current and aspiring dive centre managers with the essential knowledge and operational skills required to successfully run a modern, safety-compliant, and customer-focused diving facility. The content provides in-depth guidance on all aspects of dive centre operations, including: Staff leadership and team coordination Daily operations and logistics Safety management and emergency preparedness Compliance with international diving standards (e.g., PADI protocols) Inventory and equipment control Financial oversight and service quality management Marketing, client relations, and handling customer feedback professionally A major section of the book is dedicated to customer service in the diving business, highlighting effective communication techniques, personalized guest care, and how to build long-term client relationships in both recreational and professional diving sectors.
