Altri libri che potrebbero interessarti

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  Can Your Customer Service Do...

  Micah Solomon

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  Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. 
   
   
   
  In this book, you'll find the proven hands-on methods for: 
   
   
   
  ● Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement 
   
   
   
  ● Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off 
   
   
   
  ● Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery 
   
   
   
  ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis 
   
   
   
  ● and more

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  Artificial Intelligence

  Anonimo

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  From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? 
   
   
   
  Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution. 
   
   
   
  Business is changing. Will you adapt or be left behind? 
  Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.

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  Tea Cups and Whiskey Tales:...

  Heath Mercer

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  Tea Cups and Whiskey Tales: Southern Charm Unplugged 
  ⭐⭐ Simplified Guide & Explanations Included ⭐⭐ 
  Are you eager to immerse yourself in heartwarming stories that embody Southern charm? 
  Looking for a collection that offers both depth and delightful narration through the lens of tea cups and whiskey tales? 
  Your search ends here! 
  This audiobook is your ultimate companion for engaging with heartfelt stories, enhancing your appreciation of Southern traditions, and savoring moments of humor and nostalgia. It's your perfect listen for a cozy afternoon. 
  Updated for the latest trends and storytelling styles. 
  Key Features of this Enriched Audiobook: 
  - Profound insights into Southern charm 
  - Detailed explanations of the themes and cultural nuances 
  - Effective strategies for immersing yourself in each story 
  Our audiobook stands out with its comprehensive coverage, which is essential for fully enjoying and appreciating each tale. Stories aren’t merely touched upon; they are explored with precision. 
  Please note that this audiobook is an independent creation and is not affiliated with any official Southern literature entities. 
  Designed with a clear structure and easy-to-listen-to narration, our guide ensures smooth transitions between stories. Say goodbye to any potential confusion and welcome clear, engaging, and heartwarming content. 
  So, why wait? Click the BUY NOW button, secure your copy, and embark on a journey through Tea Cups and Whiskey Tales: Southern Charm Unplugged!

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  Digital Customer Success - Why...

  Nick Mehta, Kellie Capote

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  Automate your customer success efforts to reduce churn and increase profits 
   
   
   
  In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it—without ever needing to reach out to a live customer success manager. 
   
   
   
  The authors provide a detailed "How-To" guide to Digital customer success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find: explanations of the ideal organizational structures to enable digital customer success management; case studies and examples from real companies blazing new trails in customer success; and critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient.

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  Stir It Up! - Stay Relevant: A...

  Janine McClintock

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  What if you were equipped to take charge of your destiny, taking ownership of your life and career without waiting on someone else — especially an inept leader — to help you get where you want to go? Self-coaching is the solution. In Stir It Up! Stay Relevant: A Self-Coaching Parable, Maribel and her learning and development team at Waverly Corporation face the challenge of integrating artificial intelligence tools into their work.  Due to an incompetent boss, Maribel is driven to tap into self-coaching to stay relevant and lead her team during this major workplace disruption. Maribel's story will help you see your uniqueness, discover the coach within, apply more of your talent, and move purposefully through life. Her fictional experience provides a framework to teach professionals to self-coach their way to higher levels of self-awareness and effectiveness for business success and personal growth.  Through this parable, learn the eight Rs of stay relevant. Also future proof your career by growing your own leadership capabilities and keeping up with current trends. Turn fear into momentum and self-doubt into confidence. Connect to a mission you believe in, and use your strengths to add value and create impact at work. Stir It Up! teaches you how to coach yourself and make real change to stay relevant in a world of constant upheaval.

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  Innovation is a State of Mind -...

  James O'Loghlin

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  Everyone says that innovation is important. The problem is that no one tells you how to be innovative. Innovation is a State of Mind sets out a step-by-step guide to creating innovative ideas and putting them into action. You'll learn how to generate more ideas with greater potential, how to grow and evaluate them, test their effectiveness, and then implement the ones that are going to improve your business. 
   
   
   
  Author James O'Loghlin has worked with over a thousand of Australia's best inventors and innovators in the eight years he hosted ABC-TV's The New Inventors. He studied what they do differently and how they are able to identify and take advantage of opportunities that the rest of us miss. Packed with engaging stories and a good dose of humor, this insightful guide helps you to make innovation a part of what you do every day. 
   
   
   
  ● Change your thinking and identify overlooked opportunities 
   
   
   
  ● Step around common roadblocks to innovation 
   
   
   
  ● Generate better ideas, and find the ones that will improve your business 
   
   
   
  ● Create a culture where innovation is part of everyone's job 
   
   
   
  ● Harvest innovative ideas from the entire staff and find the ones that will make a difference

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