Altri libri che potrebbero interessarti

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  The Soviet Union - A Very Short...

  Stephen Lovell

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  The Soviet Union at its height occupied one sixth of the world's land mass, encompassed fifteen republics, and stretched across eleven different time zones. More than twice the size of the United States, it was the great threat of the Cold War until it suddenly collapsed in 1991. Now, almost twenty years after the dissolution of this vast empire, what are we to make of its existence? Was it a heroic experiment, an unmitigated disaster, or a viable if flawed response to the modern world? Taking a fresh approach to the study of the Soviet Union, this Very Short Introduction blends political history with an investigation into Soviet society and culture from 1917 to 1991. Stephen Lovell examines aspects of patriotism, political violence, poverty, and ideology, and provides answers to some of the big questions about the Soviet experience. Throughout, the book takes a refreshing thematic approach to the history of the Soviet Union and it provides an up-to-date consideration of the Soviet Union's impact and what we have learnt since its end.

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  The Art of Difficult Customers -...

  Jamie Ford

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  Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully.  
  Every sector has difficult clients, and how a company handles them can have a big influence on its performance and image. This book offers a thorough exploration of the psychology underlying consumer behavior, assisting you in identifying the underlying reasons for conflict and discontent. It provides helpful guidance on handling a variety of challenging clients, including those who are demanding and irrational as well as irate and impatient. 
  "The Art of Difficult Customers" gives you the communication and conflict resolution skills you need to turn difficult situations into opportunities for service development through a combination of theoretical ideas and real-world experiences. You'll discover how to handle problems in a way that benefits the customer and fortifies the connection, as well as how to listen intently and speak with empathy. 
  This book offers the techniques and resources to improve service delivery, lower stress levels, and make sure that even the most challenging clients leave with a great impression—whether you work in customer service or manage a team. "The Art of Difficult Customers" will change the way you handle customer service and help you turn confrontations into chances for growth.

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  When Science Meets Power - 1st...

  Geoff Mulgan

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  Science and politics have collaborated throughout human history and science is repeatedly invoked today in political debates, from pandemic management to climate change. 
   
   
   
  Leading policy analyst Geoff Mulgan here calls attention to the growing frictions caused by the expanding—and unsolicited—authority being heaped upon science. As science increasingly competes with politics, a defined plan of cooperation is urgently needed. 
   
   
   
  Mulgan outlines science and politics as two distinct, imperfect forms of collective intelligence. Whereas science is ordered around what we know and what is, politics engages what we feel and what matters. Politics functions because it recognizes the limits of power, the need for delegation and expert advice. The intellectual logic of science, on the other hand, focuses on detail and depth, struggling to place its knowledge in wider contexts. The crux of the matter, Mulgan argues, is how can we ensure that crucial decisions taken in democracies are both well informed and legitimate? 
   
   
   
  Rooted in understanding that science and politics are not just fields of ideas but also fields of action, this book proposes ways to ensure that the two work effectively together.

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  Inside the West Wing: Behind the...

  Thorne Montgomery

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  'Inside the West Wing: Behind the Scenes with Cast, Crew, and Legacy' 
  ⭐⭐ Simplified Audio Guide ⭐⭐ 
  Looking to delve into the intricacies of political storytelling and the making of an iconic TV series? 
  Seeking an all-in-one guide that offers a comprehensive understanding of 'The West Wing'? 
  Your search ends here! 
  This audiobook is your ultimate companion for exploring behind-the-scenes insights, applying your newfound knowledge, and engaging with exclusive cast and crew experiences. With this, you're prepped for a fascinating journey. 
  Updated to include fresh perspectives and detailed narratives. 
  Key features of this enriched guide: 
  - Deep insights into 'The West Wing' 
  - Thorough exploration of the show's development and impact 
  - Effective strategies for understanding the show's themes and subtexts 
  Our guide sets itself apart by offering in-depth coverage, essential for an immersive experience. We don't just skim the surface; we dive deep into the stories, characters, and creative processes that made 'The West Wing' exceptional. 
  Please note that this guide is not affiliated with any official entity and is purely an independent resource for your benefit. 
  Designed with clear structure and accessible language, our audiobook ensures smooth transitions between topics. Say goodbye to confusing jargon and welcome clear, precise, and engaging content. 
  So, why wait? Click the BUY NOW button, secure your guide, and embark on your journey into the heart of 'The West Wing' legacy!

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  The 4 Stages of Psychological...

  Timothy R. Clark

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  Build organizations where employees feel truly safe to learn, contribute, and challenge the status quo. 
  The proven practical guide to psychological safety is now expanded with updated research and powerful new frameworks and tools. 
  Psychological safety—the belief that you can speak up without risk of punishment or humiliation—is crucial for high-performing teams and innovative organizations. This revised and expanded edition of Timothy Clark's groundbreaking framework provides leaders with a research-backed roadmap through four distinct stages that enable individuals to feel safe, valued, and empowered.The four stages build progressively: Inclusion Safety (feeling included and accepted), Learner Safety (feeling safe to learn and ask questions), Contributor Safety (feeling safe to contribute and participate), and Challenger Safety (feeling safe to challenge the status quo and speak truth to power). 
  This new edition adds compelling quantitative evidence from Clark's global database of 1.2 million data points, validating the four-stage model across cultures and demographics. New chapters explore what psychological safety is not, the dangers of "nice" cultures, the relationship between psychological and physical safety, and practical measurement strategies.Leaders will learn to banish fear, create performance-based accountability, and build environments where people thrive beyond expectations.

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  Ely Samuel Parker and Stand...

  Editors Charles River

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  One of the best known of the six nations is the Seneca, and arguably the most famous Seneca chief was Ely Samuel Parker. Over the course of his life, he was a Seneca chief, a civil engineer, a close friend and adjutant to General Ulysses S. Grant, an advocate for the Indian peoples, and the first Native American Commissioner of the Department of Indian Affairs. His marriage to a much younger socialite scandalized Washington, and he made a fortune on Wall Street and lost it all. He ended his life in genteel poverty, working for nearly 20 years in an obscure position for the New York City Police Department. Parker was a largely self-taught engineer, who worked on various canal projects, and was hired by the Department of the Treasury to supervise the construction of several buildings in Galena, Illinois, where he met a shy salesclerk named Ulysses S. Grant. At the age of 18, he dined with President Polk, later talked with President Lincoln, and had the commanding general of the U.S. Army as the best man at his wedding.  
  Stand Watie’s life connects the traditional Cherokee homeland in Tennessee and Georgia, the fight within the tribe over leaving for the West or staying on their homeland and trying to resist, and the Trail of Tears. At the same time, his life also includes the ongoing split between mixed-blood and full-blood Cherokee in the Cherokee Nation, and the chaos of Indian Territory during the Civil War. Like the country as a whole, the Cherokee Nation was split over the question of slavery, and with an estimated 100 slaves owned, Watie was the biggest native slaveholder in the region. At the start of the war, Watie was commissioned as a colonel in Confederate service and later as a brigadier general. His 1st Cherokee Mounted Rifles Regiment fought more engagements than any other Confederate unit west of the Mississippi River. As a result, Watie is perhaps the most famous figure of a widely overlooked aspect of the Civil War.

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