Mastering Customer Success - Discover tactics to decrease churn and expand revenue

Jeff Mar, Peter Armaly

Sinossi

The rapidly evolving customer success landscape has left many Customer Success Managers (CSMs) struggling to keep pace with the complexities of this dynamic role. This Customer Success book bridges the gap by providing a comprehensive framework for mastering the essential skills required to excel.
You’ll find out why the Customer Success function is indispensable today and gain expert insights into account segmentation, financial tiering, ideal customer profiles, and the complexity of customer engagement process design. You’ll then delve into playbook development, where you’ll find practical guidance for CSMs and Customer Success Operations Managers who want to improve their ability to drive desired business outcomes. Through insightful case studies, the authors illustrate their own experience of successful Customer Success implementation, showing you what it takes to exceed customer expectations with well-designed, proactive services. The journey doesn’t end there—it extends to highlighting the resilience required to build and operate successful Customer Success organizations.
By the end of this guide, you’ll be equipped with the tactics and mindset necessary to stand out as a world-class Customer Success leader in your organization, driving growth at every turn.

Disponibile da: 31/05/2024.

Lunghezza di stampa: 170 pagine.

Altri libri che potrebbero interessarti

The Hidden Histories of...

Alice Bailey, Maddie Bailey

The Hidden Histories of Houseplants explores twenty of the world's most common houseplants. 
 
 
 
This book isn't just a dry exploration of historical cultivation; the narrative explores the plants' places in social history, science and culture, showcasing the most fascinating elements of each plant's story, be it the exploration as to why Monstera deliciosa have holes in their leaves, whether houseplants have the ability to count, or why Calathea leaves open during the day and close up at night. 
 
 
 
Each chapter takes the listener on a journey through time, history, and culture, told by the most universally binding objects in our homes from London to Beijing—houseplants.

Mostra libro

White Noise Magic - The White...

White Noise Magic

Tranquility awaits. Dive into White Noise Magic. 
 
Do you struggle to drift off to sleep? Does constant background noise disrupt your focus? White Noise Magic can be your key to unlocking tranquility. 
This immersive audiobook offers a curated blend of calming white noise specifically designed to: 
 
Induce restful sleep: Lull yourself into a peaceful slumber with soothing sounds that mask distractions and promote relaxation.Enhance focus and study: Achieve laser-sharp concentration by blocking out unwanted noise, allowing you to fully immerse yourself in your tasks.Find relief from tinnitus: Soothe the ringing in your ears with carefully selected frequencies that provide auditory masking and reduce the perception of tinnitus. 
 
White Noise Magic is your portable oasis of calm. Let it guide you to a better night's sleep, a more productive day, and a renewed sense of serenity. 
 
Order your copy today and experience the magic of white noise! Total running time: 20+ hours!

Mostra libro

10 Strange Phenomena You've...

Benjamin Recker

Why does cola taste better from a glass bottle? Why can we smell rain before it falls? And why does everything suddenly itch the moment we think about it? In this engaging collection of everyday questions, we get to the bottom of fascinating phenomena from psychology, biology, and sensory perception—clearly explained, entertainingly presented, and full of aha moments.    Hinweis: Dieses Hörbuch verwendet KI-generierte Stimmen.

Mostra libro

CISSP:Cybersecurity Operations...

Richie Miller

If you want to become a Cybersecurity Professional, this book is for you! 
If you are studying for CompTIA Security+ or CISSP, this book will help you pass your exam. Passing security exams isn’t easy. In fact, due to the raising security beaches around the World, both above mentioned exams are becoming more and more difficult to pass. Whether you want to become an Infrastructure Engineer, IT Security Analyst or any other Cybersecurity Professional, this book (as well as the other books in this series) will certainly help you get there! 
GET THIS BOOK NOW AND START LEARNING TODAY! 
In this book you will discover:Data Sources to Support an IncidentHow to Assess Organizational SecurityFile Manipulation & Packet CapturesForensics & Exploitation FrameworksData Sanitization ToolsHow to Apply Policies, Processes and Procedures for Incident ResponseDetection and AnalysisTest Scenarios & SimulationsThreat Intelligence LifecycleDisaster Recovery & Business ContinuityHow to Implement Data Sources

Mostra libro

Teaching Primary Programming...

Phil Bagge

Scratch teaching and learning made easy thanks to up-to-date, classroom-tested methodologies. Draws on the expertise of Code-IT and HIAS.

Mostra libro

Agile Project Management with...

William Adams

Unlock the power of Kanban to revolutionize your project management approach with "Agile Project Management with Kanban: Efficient Workflows, Continuous Improvement." In this comprehensive guide, seasoned project management experts delve into the dynamic world of Agile methodologies and showcase how Kanban can be the game-changer for achieving unprecedented efficiency and continuous improvement in your projects. 
Embark on a journey through the core principles of Kanban, a visual management system that promotes collaboration, flexibility, and transparency in project workflows. Through real-world examples and practical insights, this book equips you with the tools and techniques needed to seamlessly integrate Kanban into your Agile project management strategy. 
"Agile Project Management with Kanban" provides the insights and strategies you need to elevate your projects to new heights of efficiency and success. Take the leap into the world of Agile with Kanban and revolutionize the way you approach project management.

Mostra libro