Altri libri che potrebbero interessarti

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  Your Customer Rules! -...

  David Jaffe, Bill Price

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  Most organizations struggle to really improve one of the most  important factors of their success: the sales and service  experiences they offer customers. Despite extensive--and  expensive--efforts, this critical competitive edge remains out of  reach for many. They key problem is that most companies fail to  understand that, more than ever before, the customer is in control  of the relationship. Where marketers used to think in terms of B2B  or B2C, they have to start thinking "Me2B"--that is, the way the  customer relates to the company.   Grounded in this shift, Your Customer  Rules! reveals the truth about how the best  organizations design, measure, and deliver great customer serivce  experiences. Based on extensive research into top-performing  organizations, Bill Price and David Jaffe have  devised 7 simple principles that correspond with the highest  customer retention--and therefore sustained profits. These 7  drivers of great customer experience are:    You know me, you remember me  You give me choices  You make it easy for me  You value me  You trust me  You surprise me withstuff that I can't imagine  You make me better and let me do more    Alongside these 7 drivers, the authors share examples of  companies who succeed at customer experience, such as Amazon,  DIRECTV, FlightCentre, Ventre-Privee, and Yamato Transport.  With a simple, elegant solution for driving lasting value for  customers by providing a great customer experience, Your  Customer Rules! is essential reading for store managers,  contact center managers, leaders of customer-facing teams, and  executives.

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  Momentum Makers - Building...

  Caleb David

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  Success isn’t built overnight—it’s created through consistent action, smart strategies, and an unstoppable mindset. Momentum Makers: Building Lasting Success is your ultimate guide to transforming ambition into tangible achievements by developing the habits, mindset, and systems that drive sustained progress. 
  Whether you’re an entrepreneur, leader, or someone looking to level up in life, this book will help you break through obstacles, stay motivated, and create unstoppable momentum toward your goals. Instead of relying on short-term bursts of motivation, you’ll learn how to build a framework for long-term success.Inside, you'll discover how to: 
  ✅ Develop a results-driven mindset that keeps you moving forward 
  ✅ Overcome setbacks and turn them into stepping stones for success 
  ✅ Build powerful daily habits that create lasting impact 
  ✅ Leverage the power of consistency to achieve big goals 
  ✅ Eliminate distractions and stay focused on what truly matters 
  ✅ Sustain momentum and prevent burnout for long-term success 
  Packed with actionable strategies, real-life case studies, and step-by-step guidance, Momentum Makers will show you how to create a life of unstoppable achievement. If you’re ready to break free from stagnation and start building success that lasts, this is the book for you!

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  Project Management Powerhouse -...

  Peter Spencer

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  Master Project Management & Leadership—Pass the PMP & Lead with Impact! 🚀 
  Are you ready to transform your project management career, ace the PMP exam, and lead with confidence? Look no further—this comprehensive 3-in-1 guide is your ultimate companion for project mastery, leadership transformation, and exam success. 
  🔥 What You’ll Get: 
  ✅ Project Manager to Leader – Elevate your role and lead with impact using proven strategies. 
  ✅ PMP Prep 2025-2026 – Master the PMBOK 7 with exam practice tests, answers, and study techniques that fit your lifestyle—listen while driving, walking, or doing chores. 
  ✅ Project Management Mastery – Tackle real-world challenges with clarity, structure, and actionable insights for unstoppable success. 
  📖 Why This Book? 
  ✔ Packed with high-yield practice questions and expert explanations. 
  ✔ Optimized for busy professionals—learn effortlessly while on the move. 
  🚀 Join thousands of aspiring project leaders on their journey to mastery. Whether you’re preparing for your PMP exam, stepping into leadership, or sharpening your project management skills—this all-in-one powerhouse is your ticket to success. 
  📢 Buy now & take the first step toward project management mastery!

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  Your Calling Here and Now -...

  Gordon T. Smith

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  Our vocation is the outworking of how God has made us. It is not a goal on the horizon but a present reality that we are called to discern and explore. However, in the midst of our daily lives, finding meaning can prove both difficult and elusive, and we are often left wondering if we are missing out on God's purpose for our lives.Gordon Smith invites us to reflect on our vocation and step into God's call in the present moment. When discerning our vocation feels overwhelming, Smith offers a simple question as a way forward: "At this time and place, who am I meant to be, and what am I called to do?"Theologically and historically grounded, Your Calling Here and Now offers theological reflections and spiritual practices that will help you discern God's call on your life. Whether you are navigating career transitions or looking for meaning in the ordinary, God has a purpose for your life for the here and now.

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  Get Wealthed Up! - Build Your...

  Donny Mangos

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  Are you maximizing your wealth-building potential, or are you playing by outdated financial rules that keep you running in place? In Get Wealthed Up!, veteran real estate investor Donny Mangos reveals a powerful yet overlooked strategy for building sustainable wealth: the Money Mansion. 
  This groundbreaking guide shows you how to:Create tax-efficient, guaranteed growth using a centuries-old financial toolGenerate perpetual tax-free cash flow without sacrificing asset appreciationBuild a financial fortress that protects and grows your wealth simultaneouslyLeave a lasting legacy while enjoying the fruits of your success today 
  Drawing on two decades of investment experience, Mangos presents a clear, actionable blueprint for financial independence that goes beyond conventional wisdom. Whether you’re an experienced investor or just starting your wealth-building journey, Get Wealthed Up! provides the roadmap to transform your financial future through the power of the Money Mansion strategy. Stop letting inflation and taxes erode your wealth. 
  It’s time to get Wealthed Up!

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  Mr Jenkins Told Me - Forgotten...

  Jonathan Bancroft

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  This book wasn't written to earn money or win fame. It was written to help you accomplish your dreams. Packed full of encouraging stories and detailed advice, you'll likely read "Mr. Jenkins Told Me..." from cover-to-cover in just one sitting. And when you wake up the next morning you'll want to read it again. Overflowing with timeless truths that will resonate in your heart, you'll find yourself saying, "Deep down I already knew that, but I've never heard it put quite so plainly or clearly. And these examples are fabulous." If you're going to read just one book this year, this is the one to choose. And when you're finished reading, you'll know the truth: a business strategy that is working can easily be copied, but no one can copy your culture. And culture eats strategy for breakfast.

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