Altri libri che potrebbero interessarti

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  Can Your Customer Service Do...

  Micah Solomon

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  Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. 
   
   
   
  In this book, you'll find the proven hands-on methods for: 
   
   
   
  ● Applying the secret "Gold Touch" customer service method that Five-Star companies in hospitality and other high-touch industries have secretly (well, secretly until now!) used to increase customer engagement 
   
   
   
  ● Moving every customer systematically up the loyalty ladder—from disengaged to loyalty to becoming a vocal advocate, online and off 
   
   
   
  ● Transforming your most angry, upset, "I'll never use you again!" customers into true company loyalists via the scientifically proven principles of customer service recovery 
   
   
   
  ● Harnessing the latest technology, including AI, to deliver top-shelf customer service in collaboration with your customer-facing employees and on a self-service basis 
   
   
   
  ● and more

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  The Psychology of Money

  Morgan Housel

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  This work offers concise Key Insights & Analysis of The Psychology of Money, by Morgan Housel. It is not the original book and is not affiliated with or endorsed by Morgan Housel. Designed for readers seeking a clear, thought-provoking overview that captures the novel’s central themes and emotional depth. 
  Money is not just about numbers, charts, or financial strategies—it is a story shaped by human behavior, emotions, and perception. This book explores the hidden psychological forces that govern how people think about wealth, risk, and success. Through compelling stories and timeless lessons, it reveals why rational financial decisions often collide with emotional impulses, and how understanding these patterns can transform the way we build, preserve, and enjoy money. Rather than focusing on technical formulas, it examines the role of luck, ego, patience, and perspective in shaping financial outcomes. Practical, insightful, and deeply human, this work provides a new lens to understand the real drivers of financial well-being.

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  The Wave Principle

  R. N. Elliott

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  The Elliott Wave Principle, formulated by Ralph Nelson Elliott in the 1930s, stands as a prominent tool in technical analysis, aiming to forecast market trends by discerning recurring wave patterns in financial markets. Rooted in the idea that market price movements aren't random but rather follow identifiable patterns shaped by investor psychology, this theory has gained significant traction.Elliott's framework categorizes waves into two main types: impulse waves and corrective waves. Impulse waves, constituting five distinct moves, align with the primary trend—whether upward or downward. On the other hand, corrective waves, comprising three moves, run counter to the prevailing trend, acting as periods of consolidation or retracement.Practically, analysts employ chart analysis to identify these wave patterns, labeling each wave numerically or alphabetically. To refine their wave counts and predictions, they use Fibonacci ratios, trendlines, and other technical indicators. The key premise is that understanding the psychological factors influencing market participants allows for anticipating future price movements.Traders and investors commonly apply the Elliott Wave analysis to various financial instruments, including stocks, commodities, and forex. Advocates argue that the predictive power of the Elliott Wave Theory can enhance decision-making in trading and investment strategies. However, critics emphasize the subjectivity in wave interpretation and the complexity of market dynamics, making consistent application challenging.In practice, adherents use the Elliott Wave Principle to identify entry and exit points based on the anticipated continuation or reversal of trends. Despite its popularity, it's crucial to approach Elliott Wave analysis with caution, acknowledging that market behavior is influenced by numerous factors, and no single approach guarantees success.

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  Grow Rich Online - Ultimate...

  Christopher Noble

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  *****NEW FOR 2022***** 
  Are you tired of your 9 to 5 days? Is it the case that working in a corporation doesn't fit your lifestyle, your boss doesn't appreciate your work, and you are getting increasingly frustrated every passing year? 
  Perhaps it is time to take the future into your own hands and become your own boss. 
  And what if I tell you that is a real possibility? Growing your wealth online has never been easier! 
  In this book, you'll learn the following invaluable lessons:How many ways you can earn money onlineAbout remote industries and jobsHow to create passive income onlineNew technologies and how to invest in them 
   

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  Quickly Become a Human Lie...

  Zane Rozzi

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  Learn the new state-of-the-art techniques for detecting deception used by law enforcement and intelligence agencies. Very importantly, you'll also learn how to apply the tools and techniques to detect lies over the phone and in text messages and emails. 
  In addition to defending yourself against deception, we'll also discuss the tools and techniques in this book from the opposite perspective - for those times you need to be an effective liar and guard against having your deception detected by others. 
  We'll also discuss: 
  - Simple signs someone could be lying to you: Body language, verbal indicators, speech patterns, word choice, hand gestures, facial expressions, physiological responses, and much more.  
  - The ways you can question people to trap them in a lie or make their lies blatantly stand out.  
  - The classic 9-step 'Reid Technique' used in most police interrogations so you know not only how to apply it when talking to others, but also how to guard against it and stay out of jail.  
  - The flaws in the polygraph lie detector and how people beat it. 
  - How groups of people trying to deceive you sabotage themselves, and the rest of the group, by unintentionally making common errors that make lies clearly stand out, even when they're standing right next to their friends. 
  People unknowingly reveal much more information than they planned to through their word choice, so we'll also cover the ways you can read between the lines of what was said to learn more than they planned to share. You'll be amazed at what you can learn, and you'll gain significant advantages.  
  You'll be able to start applying what you've learned immediately after you've finished reading this book by using the example procedures, responses, strategies, behaviors, and action steps. It works; and it will work for you. Read this book, apply the information, and see for yourself.

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  Economic & Financial Crises -...

  Fredrich Hazelton

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  This book contains the following titles: 
  - The 2023 Inflation Surge: The year 2023 witnessed an unprecedented surge in inflation across multiple global economies, challenging both policymakers and citizens. This inflationary spike had far-reaching implications, reshaping how individuals and businesses approach spending, saving, and investment. For many, the cost of living soared, driven by rising prices on essential goods and services. The effects were not limited to any one region; they were felt in both developed and emerging economies, exacerbating the economic struggles that had already been heightened by the COVID-19 pandemic and supply chain disruptions. 
    
  - The Collapse of the Soviet Union: The Soviet Union, once the most powerful socialist state on the planet, dominated global politics and economics for much of the 20th century. From its establishment in 1922 until its disintegration in 1991, the USSR stood as a superpower, rivaling the United States in military strength, technological innovation, and ideological influence. The Soviet Union was not just a political entity; it was the manifestation of a grand vision of socialist governance that sought to reshape the world. Its rise to power was marked by revolution, war, and the forging of a unique socio-economic structure that stood in stark contrast to the capitalist world.

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