Altri libri che potrebbero interessarti

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  Launching Financial Grownups -...

  Bobbi Rebell

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  In Launching Financial Grownups, popular personal finance expert Bobbi Rebell gets candid about the very real-life challenges of getting young adults to choose to be financial grownups and develop their own financial foundation and security. She shares her own personal setbacks and solutions (both from her own past, and as a parent), and walks listeners through the ups and downs of financial adulting milestones. Rebell has put together a practical adulting launch plan for parents of young adults along with tips on how to open money discussions, the questions to ask your children, the most effective listening strategies, when to step in to stop them from making mistakes, and when to let them learn from their mistakes. 
   
   
   
  Launching Financial Grownups provides the tools to help your teen or young adults navigate the challenges of adulthood, including debt, credit cards, peer pressure that leads to bad money decisions, negotiations, how to manage their own household, different investing opportunities, insurance needs, charitable giving, the legal documents they need to have in place in case of an emergency, and even starting to think about their retirement planning. It also addresses recent demographic trends driven by the pandemic, including young adults moving back into their childhood homes, and becoming financially dependent after having been independent.

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  The CEO X factor - Secrets for...

  KC Rottok Chesaina

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  ‘A fantastic opportunity to drink from the pool of excellence.’ – Bonang Mohale, President of Business Unity SA 
  CEOs can build up a business from nothing or turn around a company that is on the verge of bankruptcy. Inspiring with their relentless drive, strong leadership and innovation that can turn whole industries on their heads, they are the dynamos of our economy. 
  What is the X factor that ensures a CEO’s success? 
  KC Rottok Chesaina seeks to uncover the unique personality traits, business acumen and leadership values that have turned CEOs into captains of industry. Based on extensive research and focused interviews with the leaders of some of South Africa’s top companies, including Vodacom, Bidvest, Capitec Bank, RMB, Dis-Chem, Discovery Health, Nedbank, Sanlam, Momentum, Curro, Exxaro, Harmony Gold and MTN, Chesaina’s book takes you to the heart of corporate South Africa. 
  With real-life examples, The CEO X factor shows that reaching the top is about much more than money – it requires a very specifi c kind of character, straightforward strategies, a true focus on people and a value-driven approach.

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  A Complaint Is a Gift 3rd...

  Janelle Barlow

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  The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. 
   
  The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. 
   
  This new edition condenses the tried and true eight-step formula into a tighter, more efficient three-step formula. From her work with clients, the author has updated industry-specific complaint examples and added in new concepts, such as a process that enables employees to handle complaints with increased emotional resilience-something that is sorely needed since dealing with increasingly difficult customers is a common occurrence in the wake of the COVID-19 pandemic. 
   
  Handling complaints doesn't have to be a negative, soul-crushing experience. Janelle Barlow gives the right tools to treat each of them as a source of innovative ideas that can transform your business.

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  Deploy Empathy - A Practical...

  Michele Hansen

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  Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes. 
  Empathy is a skill that anyone can learn. Armed with the tactics you’ll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. 
  By the end of this book, you’ll be able to interview customers and potential customers with confidence. 
  "A smart look at one of business's most overlooked but critical topics." - Morgan Housel, Partner at Collaborative Fund and Author of the International Best-Seller The Psychology of Money 
  "Deploy Empathy is a rare treat: a deep dive, by an expert practitioner, into customer interviews. In addition to strategic exhortations to keep the interview focused on the customer, the tactical advice about phrasing to draw out their opinions and emotions without biasing them is top notch. I'd heartily recommend it to anyone who builds or sells. 
  Deploy Empathy is, far and away, the best book I've ever read on user interviews, filled with tactical insights that were new even having done hundreds of them." - Patrick McKenzie (aka patio11), Founder, Kalzumeus Software

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  THRIVE Human Connection Secrets...

  Felix Ashcombe

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  THRIVE Human Connection Secrets 
   A Simplified Guide to Unlocking Richer Relationships and Success 
  Are you eager to advance in your career and enhance your understanding of human connections to achieve greater success? 
  Are you in search of an all-in-one resource that provides everything you need to cultivate meaningful relationships? 
  Your quest ends here! 
  This guide is your ultimate companion for deepening your insight, applying effective strategies, and engaging in practical exercises aimed at enhancing your connections. With this resource, you're on the path to thriving in your personal and professional life. 
  Updated to reflect the latest insights for 2025. 
  Key Features of This Comprehensive Guide: 
  - Profound insights into fostering deeper relationships and achieving success. 
  - Detailed explanations on the principles of human connection. 
  - Effective strategies for building rapport and navigating social dynamics. 
  Our guide stands out with its thorough exploration of topics vital for your success. Concepts are not only presented but are explored with clarity and depth. 
  This guide is an independent resource and is not affiliated with any official organization, solely created for your benefit. 
  Crafted with a clear structure and straightforward language, the THRIVE Human Connection Secrets ensures seamless transitions between topics. Say farewell to confusing jargon and embrace clear, precise, and contextually rich content. 
  So, why hesitate? Click the BUY NOW button, secure your guide, and embark on your journey to unlocking profound insights for richer relationships and success!

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  The Leadership Code - A Woman’s...

  Devyani Patel

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  The Leadership Code - A Woman's Guide to Success by Devyani Patel is essential for women aspiring to leadership roles in today's complex corporate world. Drawing on her extensive international experience, Patel provides practical strategies and insights to help women navigate the unique challenges they face in the workplace and develop skills needed to succeed in a leadership role. 
  Patel underscores the importance of courage in leadership, emphasizing that authentic leadership stems from deep-seated beliefs and values. She explores how gender influences leadership styles and decisions, advocating for a clear understanding of one's natural biochemical makeup to make informed, empathetic choices. 
  This book goes beyond career advancement. Offering survival skills for various life roles, Patel addresses the evolution of workplaces from male-dominated environments to more diverse, inclusive organizations, highlighting both opportunities and obstacles women must overcome to succeed as leaders. 
  From her international career, she shares real-world experiences, where she started as a junior programmer to becoming a leader on Wall Street and an entrepreneur in Asia. 
  "This is a must-read for anyone at any level in their career. Devy Patel's worldly experience shines through as she shares stories of situations she has encountered on her journey to leadership. Do yourself a favor and READ THIS BOOK!" 
  Judy Carney Copy Editor for NY Times Bestselling Authors, USA 
  "The perfect book for ambitious women who aim to unlock their leadership potential and succeed in today's dynamic corporate landscape." 
  N. Dave - Risk and Compliance, Lawyer-London, U.K.

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