Altri libri che potrebbero interessarti

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  A The - Z of Service Excellence...

  Cate Schreck

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  Does the job you have (or the job you want) require customer interactions? 
  Do you want to handle difficult customers with ease? 
  Do you long for recognition of your customer service skills? 
  Do you know what it takes to be a customer service professional? 
  Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.p>‘The A – Z of Service Excellence’ contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to: 
   Communicate respectfully with people from all walks of life 
   Identify and address your own levels of stress 
   Achieve the customer service job of your dreams 
   Refresh a tired customer service approach 
   Apply these skills in any industry 
  Whether you are seeking your first customer service role or you’ve been providing customer service for years (or even decades), this book is for you.

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  Uniting the Virtual Workforce -...

  PhD Karen Sobel Lojeski, PhD...

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  As our society continues its transition from the Industrial Age to the Digital Age, new challenges are being introduced into the workplace, giving rise to a new phenomenon, Virtual Distance, comprised of three major axes: physical distance - geographic, time zone, or organizational; operational distance - multitasking, communication problems, and technical difficulties; and affinity distance - cultural differences, interdependence distance, working relationships, and social distance.Part of Wiley's Microsoft Executive Leadership series, Uniting the Virtual Workforce introduces the concept of Virtual Distance to show businesses the definite costs to doing work in a virtual environment. It then goes a step further and offers proven methods for measuring these costs and guidance on managing them.Wherever your organization is in its understanding of Virtual Distance, Uniting the Virtual Workforce covers:• How the transition to a "virtual" workforce creates real challenges to collaboration and innovation and how to measure and manage the impact• How Virtual Distance impacts productivity and innovation and offers insight and guidance on how to manage these new risks• A historical perspective on "distance," exposing the so-called "death of distance" as a myth, and showing how our understanding of distance in the virtual workplace must include psychological, as well as physical, spacesToday, almost all organizations are struggling with the impact that virtualization is having on the workplace. Yet, a full comprehension of the costs of virtualization is lacking. Uniting the Virtual Workforce: Transforming Leadership and Innovation in the Globally Integrated Enterprise presents a better understanding of Virtual Distance and the impact it has on people and performance in today's workplace, providing the essential tools necessary for minimizing its impact going forward.

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  Brain Training: How To Improve...

  IntroBooks Team

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  Brain training, which is also known as cognitive training, is a memorandum of normal activities to retain or enhance one's cognitive skills. Typically the term cognitive skills apply to flexible intelligence elements such as working memory function and professional memory. Cognitive training represents the idea that by exercising the brain, cognitive abilities can be retained or improved, similarly to how the exercise of the body enhances physical health.  
  Brain training can take place in several ways, such as physical fitness training, engaging in online games or performing cognitive assignments in conjunction with a training schedule, playing video games involving visuospatial thinking, and participating in distinct activities such as dance, music, and painting. Numerous surveys have shown that life-long facets of brain structure remain plastic to the core. Brain plasticity represents the brain's aptitude to adapt and evolve as an environmental response.  
  Reports in cognitive training often decipher neuroanatomic ideologies like functional magnetic resonance imaging (fMRI) to research how training influences the structure and function of the brain. There is a broad discourse within the scientific clan about the feasibility of brain training systems and controversy as regards the ethics of applying brain training technologies to prospective undefended topics.

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  Rainy Lake House - Twilight of...

  Theodore Catton

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  “Focuses on three men from vastly different backgrounds and serves as a vehicle for exploring the rigors of the fur trade . . . lyrical and transcendent.” —American Historical Review 
   
  In September 1823, three men met at Rainy Lake House, a Hudson’s Bay Company trading post near the Boundary Waters. Dr. John McLoughlin, the proprietor of Rainy Lake House, was in charge of the borderlands west of Lake Superior, where he was tasked with opposing the petty traders who operated out of US territory. Major Stephen H. Long, an officer in the US Army Topographical Engineers, was on an expedition to explore the wooded borderlands west of Lake Superior and the northern prairies from the upper Mississippi to the forty-ninth parallel. John Tanner, a white man living among the Ojibwa nation, arrived in search of his missing daughters, who, Tanner believed, were at risk of being raped by the white traders holding them captive at a nearby fort. 
   
  Drawing on their combined experiences, Theodore Catton creates a vivid depiction of the beautiful and dangerous northern frontier from a collision of vantage points: American, British, and Indigenous; imperial, capital, and labor; explorer, trader, and hunter. At the center of this history is the deeply personal story of John Tanner’s search for kinship: first among his adopted Ojibwa nation; then in the search for his white family of origin; and finally in his quest for custody of his multiracial children. 
   
  “Written with clarity and energy, this book tells its story through the remarkable device of a triple biography.” —Gregory Evans Dowd, author of Groundless

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  The Age of AI - With Sapiens

  ROCK HARDY

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  Will the ai the ai take over all jobs or what is the future and what if ai become Destroyer 
  🏢 AI and the Job Market (Recommended): Discover the jobs at risk and opportunities created by AI. Equip yourself with the most demanded AI skills of 2023 and learn how to stay ahead in the rapidly changing job market. 
  🌐 The Future of AI: Explore the advancements and breakthroughs shaping our future. From daily life applications to the philosophical implications of AI, this section offers a visionary outlook. 
  ⚔️ AI as Destroyer (Recommended): A must-read exploration of the risks and dangers of AI. Understand why AI is a double-edged sword and delve into the looming supremacy conflicts between human and machine. 
  🤖 Understanding of AI:Start with the basics as we break down the concept of artificial intelligence and unravel how machines think. Get inspired by the innovation of ChatGPT and explore how it's turning ordinary people into millionaires! 
  🎓 Deep Dive into ChatGPT: Learn the intricate art of prompt engineering, explore best practices, and dive into real-life examples to understand how to unlock the 
  🛠️ Top 15 AI Tools at this Time: Get an in-depth look at the best AI tools in 2023, complete with explanations, features, and applications. 
  🎓 Best Courses to Learn AI: Equip yourself with knowledge from the 13 best artificial intelligence courses in 2023. Curated and comprehensive, this list is your starting point to mastery. 
  ⚖️ Policies, Regulations, and Risk of AI: Navigate the legal landscape with insights into ethical AI development, human roles in an AI-driven world, and current policies and regulations.

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  Branding Psychology

  Mike Parson

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  Numerous studies have shown that people buy feelings and experiences, not things. When you see a cute puppy, certain hormones fill your brain, becoming loving and affectionate. You don't care about the exact hormone process in your brain, but the puppy certainly makes you feel good.There is an intense psychological component to marketing a business or creating a successful brand. In essence, branding is designing a campaign to induce popularity and loyalty among customers. To do this, one must understand the audience's psychology, giving you the ability to entice consumers who will mentally connect and relate to your brand's identity.Every individual consumer has an entirely separate and possibly stressful life outside your market. Busy lives mean that consumers do not have the mental bandwidth to consider every product on the market.To establish a long-lasting relationship, the brand provides intangible benefits that sometimes overshadow the tangible benefits. It is getting tougher with the explosion of communication technology, where people stay connected to update information. The emergence of branding topics has been witnessed with the blast of branding categories that apply to manufacturing and service industries. The brand is a logo, symbol, name, or design that creates a trademark or signature that distinguishes goods or services. Building a strong provides additional value that looks simple from the customer's point of view but is a great deal for a firm to survive the stiff competition in the market. The brand is a critical element to superior quality products, especially in the saturated market; hence, a trusted brand must satisfy customer needs and deliver excellent quality on attributes that matter to customers, low cost of quality, overall cost leadership, and effective positioning.

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