The Million Dollar Greeting - Today’s Best Practices for Profit Customer Retention and a Happy Workplace

Daniel Sachs

Sinossi

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace, and show how you can implement their techniques in your own business. For more than twenty years, Dan Sachs has helped established and emerging businesses use hospitality practices to strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, readers accompany Sachs as he travels across the United States and Canada, interviewing leaders from both large and small companies, including:  Ari Weinzweig (Zingerman’s Delicatessen) Rob Siefker (Zappos) Mike McDerment (FreshBooks) Steve Hindy (Brooklyn Brewery) Richard Coraine (Union Square Hospitality Group) Mark Hoplamazian (Hyatt Hotels) Paul Speigelman (BerylHealth) Jerrod Melman (Lettuce Entertain You Enterprises) Nick Sarillo (Nick’s Pizza & Pub)   
Each of the companies featured is consistently profitable with its success directly tied to its exceptional customer satisfaction and employees who rank their organization in the top places to work in North America. The original words of the business owners, including their practices, are shared and analyzed by Sachs. Instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day hospitality is and why it matters in the digital age; what interpersonal practices, such as the use of empathy, lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups, from baby boomers to millennials; and what practices will grow increasingly critical for businesses to implement over the coming years.

Disponibile da: 13/09/2018.

Altri libri che potrebbero interessarti

Private Equity Laid Bare

Ludovic Phalippou

Designed for an MBA course on private equity, this textbook (now version 1.7) aims to familiarize any listener with the jargon and mechanics of private equity using simplified examples, real-life situations, and results from thorough academic studies. The intention is to have a book that can be listened more like a novel than like a regular textbook. In order to have long-lasting impact on listeners, I believe in making things as simple as possible, boiling everything down to the essence, going straight to the point, and, most importantly, writing in an informal and hopefully entertaining way. The objective is for the listener to play this audiobook with anticipation of having a good educational time.

Mostra libro

Home Buying & Selling: The...

Adam Williams

You’re at the point in your life where you’re seriously considering purchasing your first home. You’re sick of paying high rental costs when you know that you’ll never own that property and it simply makes sense to start investing in your own future. 
Buying a home is an exciting adventure, and whether this is your first home or your second, it’s important that you take your time when evaluating potential properties so that you end up with a property that truly reflects your style, your preferences, your lifestyle and of course, the size of your family. 
When considering properties, you also need to think outside of just the property itself. While that Cape Code on the corner may look like your dream home, what about the neighborhood?  
The property costs in certain divisions? Are land taxes reasonable? Are you responsible for water charges? Sewer charges? Recycling costs? Are there any zoning regulations or restrictions that you should be aware of?  
You should also consider your own personal lifestyle and make sure that the neighborhood is reflective of where you are in your life and what you are comfortable with. 
In this audiobook you will find out everything you need to get the most out of your real estate transactions.

Mostra libro

Top Dog - Impress and Influence...

Andy Bounds, Richard Ruttle

Top Dog will help you make an instant,  dramatic and lasting improvement to how you communicate with  others. The techniques work in every type of interaction   conversations, socialising, dating, interviews, sales, marketing,  networking anything where you want to impress and persuade  others. The books style is highly entertaining, populist,  instructive and thought-provoking. The content is relevant to both  beginners, as well as reminding seasoned professionals.

Mostra libro

Summary: Empire of Pain - The...

Brooks Bryant

Disclaimer: This is not the official book; it is a summary & it does not accompany the official	 
Delve into 'Empire of Pain: The Secret History of the Sackler Dynasty' by Patrick Radden Keefe, a riveting exploration of ambition, power, and the shadows of an influential family. Keefe offers a meticulously researched chronicle of the Sackler family, whose vast fortune was built on the bedrock of the opioid crisis. This summary unveils the intricate web of their rise to power, their role in proliferating OxyContin, and the moral ambiguities that marked their empire's expansion. 
Witness a family's relentless pursuit of wealth juxtaposed against the backdrop of countless lives devastated by addiction. With our concise rendition of Keefe's groundbreaking work, navigate the hidden corridors of big pharma, corporate machinations, and a dynasty's intricate dance with ethics.

Mostra libro

Power of Moments by Chip Heath...

FlashBooks, Dean Bokhari

"The Power of Moments" by Chip Heath and Dan Heath : Book Summary by FlashBooksNOTE—THIS IS AN AUDIOBOOK SUMMARY OF THE FOLLOWING BOOK:The Power of Moments: Why Certain Experiences Have Extraordinary ImpactBy Chip Heath and Dan HeathABOUT:Is your life starting to feel tedious? If so, it’s likely because it’s made up of countless mundane experiences that are only occasionally interrupted by profound insights, joy, pride, and other positive experiences that feel few and far between. However, there are ways to cultivate these moments into your life so that they make a difference for your happiness, productivity, and overall satisfaction more often than before.In The Power of Moments, brothers Chip and Dan Heath will show you how to do precisely that. By embracing, enhancing and cultivating profound moments, you can get far more meaning out of life. Teachers could create lessons that students remembered twenty years later, and managers could cultivate a culture of job satisfaction from an employee’s first hour at the company. All it takes is a better understanding of how to create memories and the tools to put these lessons it into practice.By delving deep into the mysteries of what makes an experience memorable, The Power of Moments distills techniques for cultivating more moments of elevation, insight, pride, and connection in your life, allowing you to make the most of the life you have now and create far more moments worth remembering.Here’s What You’ll Learn About in This Summary of The Power of Moments:- The details that make moments defining in your life.- What it takes to cement moments in ways that impact you for decades.- The best goal-making strategies for developing moments of pride.- What it takes to make others find insight by ‘tripping over the truth’.- The ways that ‘breaking the script’ can have a profound impact on someone’s memories.- Why transitions are the optimal period for creating memorable moments, and what businesses can do to make that happen.

Mostra libro

Solitude

Alexander Pope

LibriVox volunteers bring you 17 different recordings of Solitude by Alexander Pope. This was the weekly poetry project for the week of February 17th, 2008.

Mostra libro