As many books as you want!
Add this book to bookshelf
Grey
Write a new comment Default profile 50px
Grey
Read online the first chapters of this book!
All characters reduced
We Have A Problem: Crisis and Reputation Management in the Digital Age - cover

We Have A Problem: Crisis and Reputation Management in the Digital Age

Woon Tai Ho, PN Balji, Keith Nakamura, Eugene Quah

Publisher: Candid Creation Publishing LLP

  • 0
  • 0
  • 0

Summary

Crisis communications and crisis management are terms often used in the corporate world but rarely understood. In the era of social media, crisis is compounded by the entry of a loud and often powerful player, the public. “We have a problem” is the first book written in Asia about contemporary corporate crisis. The title is as much a declaration of crisis as the book is a collective wisdom of solutions to unfortunate yet common events that happen to big and small businesses. The book uses five local and five foreign case studies to illustrate crisis communications and management at its worst and at its best. 
 
Creator of Today newspaper PN Balji, founder of Channel NewsAsia Woon Tai Ho, social media guru Keith Nakamura, and litigation lawyer Eugene Quah reveal the most important secrets and strategies used to rescue companies in crisis, and discuss the opportunities lost by those who did not understand the value of speed and sincerity in this digital age. Why is deleting a crisis post on social media a bad idea? Why is it important to empower every member of your staff to prepare for crisis? This team of writers know how to win, not just in the court of law, but also in the court of public opinion. Learn why it is prudent to get your holding statements endorsed by your legal team before a crisis happens. And what emergency action you must take when netizens snap compromising photographs of your backend production, whether it is repacking soya bean milk and labelling as “freshly prepared” or naming buns after a recently deceased head of state. And then, how do you say sorry in action, not in words? A tale of two Tonys, the CEO of AirAsia and the CEO of BP: how was Tony Fernandes a leader, and why was Tony Hayward not. 
 
“We have a problem” is the protection you need for your business reputation in this digital age. Skilfully managing the perception of a crisis determines the difference between a company’s life and death, because in the pitched battle between perception and reality, perception always wins.

Other books that might interest you

  • Synchronicity - An Acausal Connecting Principle (From Vol 8 of the Collected Works of C G Jung) - cover

    Synchronicity - An Acausal...

    C. G. Jung

    • 0
    • 2
    • 0
    Jung was intrigued from early in his career with coincidences, especially those surprising juxtapositions that scientific rationality could not adequately explain. He discussed these ideas with Albert Einstein before World War I, but first used the term "synchronicity" in a 1930 lecture, in reference to the unusual psychological insights generated from consulting the I Ching. A long correspondence and friendship with the Nobel Prize-winning physicist Wolfgang Pauli stimulated a final, mature statement of Jung's thinking on synchronicity, originally published in 1952 and reproduced here. Together with a wealth of historical and contemporary material, this essay describes an astrological experiment Jung conducted to test his theory. Synchronicity reveals the full extent of Jung's research into a wide range of psychic phenomena. 
      This paperback edition of Jung's classic work includes a new foreword by Sonu Shamdasani, Philemon Professor of Jung History at University College London.
    Show book
  • That Was When People Started to Worry - Windows into Unwell Minds - cover

    That Was When People Started to...

    Nancy Tucker

    • 2
    • 12
    • 0
    'This is mental illness. It is unexpected strength and unusual luck and an uninterrupted string of steps. Then the next wave comes. And while you wipe grit from your eyes and swipe blood from your knees, the smiling faces in the distance call out: Why do you keep falling over?! Just stand up!'
    
    
    Conversations about mental health are increasing, but we still seldom hear what it's really like to suffer from mental illness.
    
    
    Enter Nancy Tucker, author of the acclaimed eating disorder memoir, The Time In Between. Based on her interviews with young women aged 16–25, That Was When People Started to Worry weaves together experiences of mental illness into moving narratives, humorous anecdotes, and guidance as to how we can all be more empathetic towards those who suffer. Tucker offers an authentic impression of seven common mental illnesses: depression, anxiety, bipolar disorder, self-harm, disordered eating, PTSD and borderline personality disorder. 
    
    
    
    Giving a voice to those who often find it hard to speak themselves, Tucker presents a unique window into the day-to-day trials of living with an unwell mind. She pushes readers to reflect on how we think, talk about and treat mental illness in young women.
    Show book
  • Vintage Postcards from the African World - In the Dignity of Their Work and the Joy of Their Play - cover

    Vintage Postcards from the...

    Jessica B. Harris

    • 0
    • 1
    • 0
    For over forty years, professor and culinary historian Jessica B. Harris has collected postcards depicting Africans and their descendants in the American diaspora. They are presented for the first time in this exquisite volume. Vintage Postcards from the African World: In the Dignity of Their Work and the Joy of Their Play brings together more than 150 images, providing a visual document of more than a century of work in agricultural and culinary pursuits and joy in entertainments, parades, and celebrations. Organized by geography—Africa, the Caribbean, and the United States—as well as by the types of scenes depicted—the farm, the garden, and the sea; the marketplace; the vendors and the cooks; leisure, entertainments, and festivities—the images capture the dignity of the labors of everyday life and the pride of festive occasions. Superb and rare images demonstrate everything from how Africans and their descendants dressed to what tools they used to how their entertainments provided relief from toil.  Three essays accompany the postcards, one of which details Harris’s collection and the collecting process. A second presents suggestions on how to interpret the cards. A final essay gives brief information on the history of postcards and postcard dating and its increasing use and value to scholars.
    Show book
  • Simone de Beauvoir Philosophy and Feminism - cover

    Simone de Beauvoir Philosophy...

    Nancy Bauer

    • 1
    • 2
    • 0
    In the introduction to The Second Sex, Simone de Beauvoir notes that "a man never begins by establishing himself as an individual of a certain sex: his being a man poses no problem." Nancy Bauer begins her book by asking: "Then what kind of a problem does being a woman pose?" Bauer's aim is to show that in answering this question The Second Sex dramatizes the extent to which being a woman poses a philosophical problem. This book is a call for philosophers as well as feminists to turn, or return to, The Second Sex. Bauer shows that Beauvoir's magnum opus, written a quarter-century before the development of contemporary feminist philosophy, constitutes a meditation on the relationship between women and philosophy that remains profoundly undervalued. She argues that the extraordinary effect The Second Sex has had on women's lives, then and now, can be traced to Beauvoir's discovery of a new way to philosophize—a way grounded in her identity as a woman. In offering a new interpretation of The Second Sex, Bauer shows how philosophy can be politically productive for women while remaining genuinely philosophical.
    Show book
  • Psychology and the East - (From Vols 10 11 13 18 Collected Works) - cover

    Psychology and the East - (From...

    C. G. Jung

    • 0
    • 1
    • 0
    Extracted from Volumes 10, 11, 13, and 18. Includes Commentary on The Secret of the Golden Flower, Psychological Commentary on The Tibetan Book of the Dead and The Tibetan Book of the Great Liberation, Foreword to Suzuki's Introduction to Zen Buddhism, and Foreword to the I Ching.
    Show book
  • Vulnerable Witness - The Politics of Grief in the Field - cover

    Vulnerable Witness - The...

    Kathryn Gillespie, Patricia J....

    • 0
    • 1
    • 0
    Scholars and practitioners who witness violence and loss in human, animal, and ecological contexts are expected to have no emotional connection to the subjects they study. Yet is this possible? Following feminist traditions, Vulnerable Witness centers the researcher and challenges readers to reflect on how grieving is part of the research process and, by extension, is a political act. Through thirteen reflective essays the book theorizes the role of grief in the doing of research—from methodological choices, fieldwork and analysis, engagement with individuals, and places of study to the manner in which scholars write and talk about their subjects. Combining personal stories from early career scholars, advocates, and senior faculty, the book shares a breadth of emotional engagement at various career stages and explores the transformative possibilities that emerge from being enmeshed with one's own research. 
    Show book