Be a Star with Your Customers and Keep Them Forever - Moments of Magic®
Shep Hyken
Narrator Shep Hyken
Publisher: Made for Success
Summary
Based on Shep's highly rated book “Moments of Magic”, Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street Journal best seller.
Duration: 33 minutes (00:32:57) Publishing date: 2010-11-10; Unabridged; Copyright Year: — Copyright Statment: —