If you have picked up this book to read, it’s likely that you’re a Dealer Principal or senior line manager in a motor dealership. So, straight off, three questions for you: What’s your dealership’s net profitability? How does that compare to other dealerships locally / nationally? Do you want / need to improve your dealership’s overall performance? Whatever your answers to the first two questions, if your answer to the third is “Yes”, then this book is for you. In DRIVING DEALEARSHIP PROFIT, Mike Finlay presents the most important KPIs that he uses to run his business and shows how they can improve your business. He also shares systems, processes and innovations that you can adopt to directly impact those KPIs. These practices have delivered – and continue to deliver – up to three times more profit than the average franchised dealership in Ireland, the UK and mainland Europe.
To someone on the outside it seems like some people just naturally win the lottery – by a stroke of circumstance, they are a money magnet.
In reality, even if money was handed to someone on a silver platter, they have to manage to keep it and allow more in. That has more to do with a strong money mindset than with being lucky.
After Cassie Parks realized she could change her money beliefs to become one of “those” people who easily make and keep money, she spent years figuring out exactly how to change her money mindset. Now that she has, her money mindset supports money coming into her life easily and sticking around for the party. Parks has spent the last two years teaching other people how to manifest more money into their lives –whether they were entrepreneurs, employees or unemployed. The step-by-step process Parks teaches is the basis of Manifest $10,000.
Directions to the intersection of abundance, mindset, ease, and grace is what you will find in Manifest $10,000. Using inspiring stories about people who have manifested more money into their lives, and providing instructions and analysis about why others haven’t been successful in the past, Parks will guide you through the process of learning to manifest $10,000 into your life in the next 90 days – in a way that feels simple and fun.
Collaboration is increasingly difficult and increasingly necessary Often, to get something done that really matters to us, we need to work with people we don't agree with or like or trust. Adam Kahane has faced this challenge many times, working on big issues like democracy and jobs and climate change and on everyday issues in organizations and families. He has learned that our conventional understanding of collaboration—that it requires a harmonious team that agrees on where it's going, how it's going to get there, and who needs to do what—is wrong. Instead, we need a new approach to collaboration that embraces discord, experimentation, and genuine cocreation—which is exactly what Kahane provides in this groundbreaking and timely book.
Bridges the gap between nitty-gritty financial, how-to, and bigger picture strategies for successful entrepreneurs
Empowers readers to use left-brain logic to meet right-brain magic
Encourages creative entrepreneurs to embrace their numbers and grow a business they love
Teaches online entrepreneurs how to use their money to their advantage … in and out of their business
Helps business owners go from money mess to money master
Features practical steps to building a bridge from business to personal finances
Shows entrepreneurs how to establish positive money flow and use it to flourish
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties and tasks associated with their position. Very few refer to the true essence of their job, which should be their highest priority-to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction-and transactional service does not make a lasting positive impression or inspire loyalty. In Delight Your Customers, Curtin reveals three elements common to all exceptional service experiences. He also makes a compelling case that attention needs to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that actually create happy customers, such as expressing genuine interest, offering sincere compliments, sharing unique knowledge, conveying authentic enthusiasm, providing pleasant surprises, and delivering service heroics when needed. Illustrated with real-world stories and examples, this refreshing guide helps readers everywhere take their customer service from ordinary to extraordinary.
Berkshire Hathaway, the $300 billion conglomerate that Warren Buffett built, is among the world's largest and most famous corporations. Yet, for all its power and celebrity, few people understand Berkshire, and many assume it cannot survive without Buffett. This book proves them wrong. In a comprehensive portrait of the corporate culture that unites Berkshire's subsidiaries, Lawrence A. Cunningham unearths the traits that assure the conglomerate's continued prosperity. Riveting stories of each subsidiary's origins, triumphs, and journey to Berkshire reveal how managers generate economic value from intangibles like thrift, integrity, entrepreneurship, autonomy, and a sense of permanence. Rich with lessons for those wishing to profit from the Berkshire model, this engaging book is a valuable read for entrepreneurs, business owners, managers, family business members, and investors, and it is an important resource for scholars of corporate stewardship. General readers will enjoy learning how an iconoclastic businessman transformed a struggling textile company into a corporate legacy.
Could it be that the essential missing asset class in the entire investment landscape is about to be enriched with a healthy allocation? That ingredient is nothing less than the human heart and the life changing power of faith and love. The Yoga of True Wealth is as enlightening as it is touching, a blessing to the financial world from one of its own. Readers will be soaked with wisdom from the greatest of such masters as Jesus Christ, Buddha, Krishna, Lao Tzu, Ramana Maharshi, Nisargadatta Maharaj, Thomas Merton and Rumi.
“Man is a captive on earth. His body and his mind are his prison bars. And the soul is unconsciously craving to experience once again the freedom that originally belonged to it.”
—Rumi —The Masnavi
Presented with sincerity, honesty and heart, this is a touching true story replete with the deepest wisdom and most poignant truths. The fact that these golden threads are interwoven in the tapestry of a human life unfolding makes it all the more medicine for the soul. A delightful roadmap to navigate the road less traveled toward a future where perhaps the greatest riches await.
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