Subscribe and enjoy more than 800,000 books
Add this book to bookshelf
Grey 902feb64d8b6d481ab8ddda06fbebbba4c95dfa9b7936a7beeb197266cd8b846
Write a new comment Default profile 50px
Grey 902feb64d8b6d481ab8ddda06fbebbba4c95dfa9b7936a7beeb197266cd8b846
Marry Your Customers! - Customer Experience Management in Telecommunications - cover

Marry Your Customers! - Customer Experience Management in Telecommunications

Janne Ohtonen

Publisher: Glamonor Ky

  • 0
  • 0
  • 0

Summary

Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer relationship counselling on:

	revealing the naked truth - that customer experiences directly impact the bottom line for telcos;
	using a practical customer experience management framework tried in better and in worse; and
	how to use technology to increase customer value and to ensure long-term relationships.


 
The Customer Experience Counsellor, Dr Janne Ohtonen, has delivered various challenging customer experience transformation programmes over the past two decades in the telecommunications, travel and retail sectors, several of which included double-digit performance enhancement for the businesses. He now, together with other telco leaders, shares with you the insights and undisclosed strategic approaches that are successfully used by various
telecommunication and other organisations around the world today.

Other books that might interest you

  • Top Numerical Methods With Matlab For Beginners! - cover

    Top Numerical Methods With...

    Andrei Besedin

    • 0
    • 1
    • 0
    Are you someone that involves in computation? Numerical methods cover some approaches and popular methods that you use daily. One of the best ways to apply numerical methods in any of your computations is by using Matlab. Yes, Matlab! 
    This might seems like a big deal to you, but we believe it shouldn’t. So we came up with an incredibly short book titled “Top Numerical Methods with Matlab for Beginners.” If you already have the basic math knowledge, fundamental knowledge of computing and some familiarity with Matlab, applying the top numerical methods with Matlab as a beginner is not going to be a problem. 
    
    With our powerful short product, you will not have any difficulty obtaining numerical solutions to problems. Of course, it is just one of the many benefits our top-notch book has to offer you if you purchase it. Some of the other advantages you can derive from our product are:
    
    •Top numerical methods with Matlab and how to apply them
    •It offers navigation index you can use as reference guide
    •It shows how computations involving vectors and matrices are naturally expressed in Matlab
    •Also, you will know how numerical methods work and why they fail
    •Examples are provided for you to have a better understanding
    
    The advantages above are just little out of the huge benefits our top winning short book is ready to offer you.
    We know our book does not provide ultimate information about Matlab. But we have a primary goal, and it is to provide a solid foundation in top numerical methods using Matlab, most especially for beginners. 
    Buying our book could save you about US$1000 which can take care of some other budgets. 
    
    You don’t need to wait until tomorrow before you buy this incredibly advantageous short book. Start using numerical methods to obtain approximate solutions to problems that are not obtainable by other means today.
    Show book
  • Zero Waste - Simple Life Hacks to Drastically Reduce Your Trash - cover

    Zero Waste - Simple Life Hacks...

    Shia Su

    • 0
    • 7
    • 0
    Easy and Effective Strategies to Jumpstart a Sustainable, Waste-Free Lifestyle 
     
    
    We have a worldwide trash epidemic. The average American disposes of 4.4 pounds of garbage per day, and our landfills hold 254 million tons of waste. 
     
    
    What if there were a simple—and fun—way for you to make a difference? What if you could take charge of your own waste, reduce your carbon footprint, and make an individual impact on an already fragile environment?
     
    
    A zero waste lifestyle is the answer—and Shia Su is living it. Every single piece of unrecyclable garbage Shia has produced in one year fits into a mason jar—and if it seems overwhelming, it isn’t! In Zero Waste, Shia demystifies and simplifies the zero waste lifestyle for the beginner, sharing practical advice, quick solutions, and tips and tricks that will make trash-free living fun and meaningful. Learn how to:
     
    
    Build your own zero waste kit
    Prepare real food—the lazy way
    Make your own DIY household cleaners and toiletries
    Be zero waste even in the bathroom!
    And more!
     
    
    Be part of the solution! Implement these small changes at your own pace, and restructure your life to one of sustainable living for your community, your health, and the earth that sustains you.
    Show book
  • Whole Heart Whole Horse - Building Trust Between Horse and Rider - cover

    Whole Heart Whole Horse -...

    Mark Rashid

    • 0
    • 2
    • 0
    Many horse trainers, even those who espouse the so-called natural horsemanship approach, take the position that horses who fail to obey a human's request are doing so as much out of perversity as ignorance. That's not Mark Rashid's view. In his words, "If we understand that horses can't separate the way they feel from the way they act, then we can start to see that unwanted behavior isn't bad behavior at all. More times than not, it's just the horse expressing the way he feels at that particular moment in time. . . .How we perceive that information dictates how we respond to it." Whole Heart, Whole Horse focuses on this idea, covering such subjects as gathering information from the horse, turning rider/trainer mistakes into positive experiences, developing realistic boundaries between you and your horse, understanding how and why horses release energy from real or perceived traumas, and reaching a comfortable balance point between horse and rider. Rashid analyzes developing softness, consistency, dependability, trust, and peace of mind in both horses and humans, as well as how to become a leader whom your horse will willingly want to follow and work with. Full of examples that extend beyond the training pen, Whole Heart, Whole Horse offers good sense and information that will make you a more astute, capable, and sensitive horseman and person.
    Show book
  • Starting Over - A Country Year and A Book of Bees - cover

    Starting Over - A Country Year...

    Sue Hubbell

    • 0
    • 1
    • 0
    A pair of memoirs about a woman starting her life over as a beekeeper in the Ozarks, from “a latter-day Henry Thoreau with a sense of the absurd” (Chicago Tribune).   Taken together, the “steadily eloquent” national bestseller, A Country Year, and its follow-up, A Book of Bees, a New York Times Notable Book, offer a moving and fascinating chronicle of Sue Hubbell’s seasonal second life as a commercial beekeeper (The Washington Post).   Alone on a small Missouri farm after the end of a thirty-year marriage, Hubbell found a new love—of the winged, buzzing variety. Left with little but the commercial beekeeping and honey-producing business she started with her husband, Hubbell found solace in the natural world, as well as in writing about her experience. In evocative vignettes, she takes readers through the seasonal cycle of her life as a beekeeper, offering exquisitely rendered details of hives, harvests, and honey, while also reflecting on deeper questions. As the New York Times wrote: “The real masterwork that Sue Hubbell has created is her life.”
    Show book
  • The Nature of Space and Time - cover

    The Nature of Space and Time

    Stephen Hawking, Roger Penrose

    • 6
    • 29
    • 0
    Einstein said that the most incomprehensible thing about the universe is that it is comprehensible. But was he right? Can the quantum theory of fields and Einstein's general theory of relativity, the two most accurate and successful theories in all of physics, be united into a single quantum theory of gravity? Can quantum and cosmos ever be combined? In The Nature of Space and Time, two of the world’s most famous physicists—Stephen Hawking (A Brief History of Time) and Roger Penrose (The Road to Reality)—debate these questions. 
    The authors outline how their positions have further diverged on a number of key issues, including the spatial geometry of the universe, inflationary versus cyclic theories of the cosmos, and the black-hole information-loss paradox. Though much progress has been made, Hawking and Penrose stress that physicists still have further to go in their quest for a quantum theory of gravity.
    Show book
  • 100 Plants to Feed the Bees - Provide a Healthy Habitat to Help Pollinators Thrive - cover

    100 Plants to Feed the Bees -...

    The Xerces Society

    • 0
    • 1
    • 0
    The international bee crisis is threatening our global food supply, but this user-friendly field guide shows what you can do to help protect our pollinators. The Xerces Society for Invertebrate Conservation offers browsable profiles of 100 common flowers, herbs, shrubs, and trees that support bees, butterflies, moths, and hummingbirds. The recommendations are simple: pick the right plants for pollinators, protect them from pesticides, and provide abundant blooms throughout the growing season by mixing perennials with herbs and annuals! 100 Plants to Feed the Bees will empower homeowners, landscapers, apartment dwellers — anyone with a scrap of yard or a window box — to protect our pollinators.
    Show book