Subscribe and enjoy more than 800,000 books
Add this book to bookshelf
Grey 902feb64d8b6d481ab8ddda06fbebbba4c95dfa9b7936a7beeb197266cd8b846
Write a new comment Default profile 50px
Grey 902feb64d8b6d481ab8ddda06fbebbba4c95dfa9b7936a7beeb197266cd8b846
Read online the first chapters of this book!
All characters reduced 7236434c7af12f85357591f712aa5cce47c3d377e8addfc98f989c55a4ef4ca5
Marry Your Customers! - Customer Experience Management in Telecommunications - cover

Marry Your Customers! - Customer Experience Management in Telecommunications

Janne Ohtonen

Publisher: Glamonor Ky

  • 0
  • 0
  • 0

Summary

Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer relationship counselling on:

	revealing the naked truth - that customer experiences directly impact the bottom line for telcos;
	using a practical customer experience management framework tried in better and in worse; and
	how to use technology to increase customer value and to ensure long-term relationships.


 
The Customer Experience Counsellor, Dr Janne Ohtonen, has delivered various challenging customer experience transformation programmes over the past two decades in the telecommunications, travel and retail sectors, several of which included double-digit performance enhancement for the businesses. He now, together with other telco leaders, shares with you the insights and undisclosed strategic approaches that are successfully used by various
telecommunication and other organisations around the world today.

Other books that might interest you

  • The Startup Playbook - Secrets of the Fastest-Growing Startups from their Founding Entrepreneurs - cover

    The Startup Playbook - Secrets...

    David S. Kidder

    • 0
    • 1
    • 0
    According to the Kauffman Index of Entrepreneurial Activity, more than 565,000 new businesses were created in 2010 in the United States alone—each one of them hoping to strike gold. The Startup Playbook will help them succeed. Going insider to insider with unprecedented access, New York Times bestselling author and Clickable CEO, David Kidder, shares the hard-hitting experiences of some of the world’s most influential entrepreneurs and CEOs, revealing their most closely held advice. Face-to-face interviews with 40 founders give readers key insights into what it took to build PayPal, LinkedIn, AOL, TED, Flickr, and many others into household names. Special sections include topics ranging from how to select the right idea to pursue to finding funding and overcoming inevitable obstacles. In an economy demanding change, The Startup Playbook is the go-to for entrepreneurs big and small.
    Show book
  • Human Resources Changes the World - How and Why HR and HR Directors Should Step-Up as Leaders in the 21st Century - cover

    Human Resources Changes the...

    Glenn G Jones

    • 0
    • 1
    • 0
    Which mindset do you think existing Boards and CEOs are in when it comes to HRDs being able to make the move to CEO?
     
    Have you ever asked the question why HR Directors don’t make the move to CEO? Why Boards and CEOs ignore “HRness”? Is HR really dead? Where is HR’s guiding North Star? Could you imagine an HR Director being your CEO?
     
    In Human Resources Changes the World, Glenn G Jones examines the available research and sets out the reasons why HR is not progressing to its full potential; it will surprise you. If you’ve never thought of becoming a CEO and you are in HR, then think again.
     
    After over thirty years in HR and six years in freelance HR consulting, the above questions have become something that Glenn needed to tackle.
     
    In this book, Glenn sets out the actions and mindset that must be adopted to enable HR to really change the world in the 21st century.
    Show book
  • Benefits Of Investing In Mutual Funds - cover

    Benefits Of Investing In Mutual...

    Mayank Aror

    • 0
    • 4
    • 0
    When three Boston securities executives pooled their money together in 1924 to create the first mutual fund, they had no idea how popular mutual funds would become. The idea of pooling money together for investing purposes started in Europe in the mid-1800s. The first pooled fund in the U.S. was created in 1893 for the faculty and staff of Harvard University. On March 21st, 1924 the first official mutual fund was born. It was called the Massachusetts Investors Trust. 
    After one year, the Massachusetts Investors Trust grew from $50,000 in assets in 1924 to $392,000 in assets (with around 200 shareholders). In contrast, there are over 10,000  mutual funds in the U.S. today totaling around $7 trillion (with approximately 83 million individual investors) according to the Investment Company Institute.
    Show book
  • Cryptocurrency How to Invest For Fun and Profit 2018 - Executive Briefings On Blockchain Digital Money 30 Cryptocurrencies Investment Strategies - cover

    Cryptocurrency How to Invest For...

    Mark Rabkin

    • 0
    • 1
    • 0
    Our lives are becoming more and more digital everyday. This is true for money as much as anything else. 
    In 2017, cryptocurrencies have moved from something a small-dedicated group of people paid attention to into a much larger public view. As with any new society changing technological advance there are investment opportunities that can and will make a fortune. There are also even more ways to lose any money invested just as in “.com” boom of the late 1990s. 
    Ben Bernanke, Chairman of the Federal Reserve said “[Virtual Currencies] may hold long-term promise, particularly if the innovations promote a faster, more secure and more efficient payment system.” While Warren Buffett, CEO, Berkshire Hathaway said “Stay away from it. It’s a mirage, basically.” Whose right? Actually, both. 
    There will be dominant winners like Amazon, Facebook and Google in the internet space in the cryptocurrency market. There will also be many more eToys, Pets.com and webVan’s – companies that raised hundreds of millions of dollars during the late 1990s and went bust within a few years. 
    This book provides a broad view of the cryptocurrency market that includes Bitcoin and goes far beyond it. What most people don’t realize is there are three sectors in the cryptocurrency market today.  The three sectors are 1) cryptocurrency as currency; 2) platforms that enable software developers to build app like functionality in purpose built cryptocurrencies; 3) purpose built cryptocurrencies meant to better address the needs of business or consumer use cases better then traditional currencies do today. 
    This book provides the history, vocabulary, and essential information you need to understand the 30+ leading cryptocurrencies today. In addition, the investment strategies that the smartest investors in the world use are described and how they can be applied to the cryptocurrency market today. 
    In other words, massive opportunities and massive risks exist in investing in cryptocurrencies. Read and tread carefully. Ensure you and yours invest wisely. Remember the only constant in the world is change. 
     
    Show book
  • One Million For Freedom - How to build an Online Business even if you have no idea at all - cover

    One Million For Freedom - How to...

    Sebastian Ace

    • 0
    • 1
    • 0
    Passive Income Success Secrets Revealed! Be Free and Travel the World
    
     
    Have you ever dreamed about quitting your job, that doesn’t make you happy,  packing your bag and hit the road to follow your passion while you’re traveling around the world? In this book, I’m going to teach you and show you how I went from having a 9-5 job to traveling the world, doing what I love the most and generating a passive income through some marketing and internet business that is out there and you don’t even imagine.
    
     
    Here Is A Preview Of What You'll Learn:
     
    How to use the Passive Income Success mindset to more guarantee that you will become financially free
     
    Learn the many secrets of how to create passive income, even if you don't have a lot of money to start with
     
    Building a blog and making money from it
     
    Master proven strategies to get yourself prepared to move to a far-away place without going bankrupt
     
    Discover how you don’t have to be rich to travel and go somewhere that others would believe is “beyond their means”
     
    Financial Freedom Through Passive Income And Living Life To The Fullest
     
    Amazing Success Secrets Of Leverage And Passive Income
     
    How To Use Goal Setting And Morning Rituals For Motivation And To Achieve Anything
     
    Much, much more!
     
     if you're ready to get out of the "Rat Race," or if you're tired of the 9-5 system that doesn't make you happy and you want to create enough passive income to become financially free, then pick up a copy of my powerful book today and learn how you can start doing it in less than 30 days.
    Show book
  • Great American Hoteliers Volume 2: Pioneers of the Hotel Industry - cover

    Great American Hoteliers Volume...

    Stanley Turkel

    • 0
    • 1
    • 0
    This book is a sequel to my first hotel book, Great American Hoteliers: Pioneers of the Hotel Industry AuthorHouse 2009. It tells the fascinating and unpredictable stories of seventeen hotel pioneers who were (and are) important in the development of the hotel industry in the United States. Many of them are relatively unknown and lost in the dustbin of American history.
    
    Their biographies comprise this sequel called Great American Hoteliers Volume 2: Pioneers of the Hotel Industry:
    
    	  Stewart William Bainum (1920-2014) 
    	  Curtis Leroy Carlson (1914-1999) 
    	  Cecil Burke Day (1934-1978) 
    	  Louis Jacob Dinkler (1864-1928) 
    	  Eugene Chase Eppley (1884-1958) 
    	  Roy C. Kelley (1905-1997) 
    	  Arnold S. Kirkeby (1901-1962) 
    	  Julius Manger (1868-1937) 
    	  Robert R. Meyer (1882-1947) 
    	  Albert Pick, Jr. (1895-1977) 
    	  Jay Pritzker (1922-1999) 
    	  Harris Rosen (1939) 
    	  Ian Schrager (1946) 
    	  Vernon B. Stouffer (1901-1974) 
    	  William Cornelius Van Horne (1843-1915) 
    	  Robert E. Woolley (1935) 
    	  Stephen Allen Wynn (1942) 
    
    As you will note, four of these great American hoteliers are alive and productive as I write this sequel: Harris Rosen, Ian Schrager, Robert Woolley and Steve Wynn.
    Show book