Reading without limits, the perfect plan for #stayhome
Add this book to bookshelf
Grey
Write a new comment Default profile 50px
Grey
Read online the first chapters of this book!
All characters reduced
This is Service Design Thinking - Basics-Tools-Cases - cover

This is Service Design Thinking - Basics-Tools-Cases

Jakob Schneider, Marc Stickdorn

Publisher: BIS Publishers

  • 0
  • 1
  • 0

Summary

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context. In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)

Other books that might interest you

  • Da Vinci Notebooks - cover

    Da Vinci Notebooks

    Leonardo da Vinci

    • 0
    • 1
    • 0
    A singular fatality has ruled the destiny of nearly all the most famous of Leonardo da Vinci's works. Two of the three most important were never completed, obstacles having arisen during his life-time, which obliged him to leave them unfinished; namely the Sforza Monument and the Wall-painting of the Battle of Anghiari, while the third—the picture of the Last Supper at Milan—has suffered irremediable injury from decay and the repeated restorations to which it was recklessly subjected during the XVIIth and XVIIIth centuries. Nevertheless, no other picture of the Renaissance has become so wellknown and popular through copies of every description.
    Show book
  • The Witch of Delray - Rose Veres & Detroit’s Infamous 1930s Murder Mystery - cover

    The Witch of Delray - Rose Veres...

    Karen Dybis

    • 0
    • 1
    • 0
    Detroit was full of stark contrasts in 1931. Political scandals, rumrunners and mobs lurked in the shadows of the city's soaring architecture and industrious population. As the Great Depression began to take hold, tensions grew, spilling over into the investigation of a mysterious murder at the boardinghouse of Hungarian immigrant Rose Veres. Amid accusations of witchcraft, Rose and her son Bill were convicted of the brutal killing and suspected in a dozen more. Their cries of innocence went unheeded--until one lawyer, determined to seek justice, took on the case. Author Karen Dybis follows the twists and turns of this shocking story, revealing the truth of Detroit's own Hex Woman.
    Show book
  • Murder & Mayhem in Seattle - cover

    Murder & Mayhem in Seattle

    Teresa Nordheim

    • 0
    • 1
    • 0
    Seattle harbors a dark and violent history that stretches back to a bloody battle between natives and settlers in 1856. In the early 1900s, Dr. Linda Hazzard stole money from countless patients after starving them to death in her infamous sanitarium. Three robbers opened fire in the notorious Wah Mee gambling club in 1983, killing thirteen people in the state's deadliest mass homicide. Some of America's most notorious serial killers wrought terror in Seattle, including the Green River Killer, Gary Ridgway. Ted Bundy's murder spree started in King County before reaching national attention in the 1970s. Local author Teresa Nordheim exposes these and many more gruesome events that scarred the city.
    Show book
  • Time Is the Thing a Body Moves Through - cover

    Time Is the Thing a Body Moves...

    T Fleischmann

    • 0
    • 1
    • 0
    How do the bodies we inhabit affect our relationship with art? How does art affect our relationship to our bodies? T Fleischmann uses Felix Gonzáles-Torres’s artworks—piles of candy, stacks of paper, puzzles—as a path through questions of love and loss, violence and rejuvenation, gender and sexuality. From the back porches of Buffalo, to the galleries of New York and L.A., to farmhouses of rural Tennessee, the artworks act as still points, sites for reflection situated in lived experience. Fleischmann combines serious engagement with warmth and clarity of prose, reveling in the experiences and pleasures of art and the body, identity and community.
    Show book
  • Dear Me - cover

    Dear Me

    Iffah Nizar

    • 1
    • 1
    • 0
    A mini notebook for spiritual and self development, on the topic of self-love and appreciation. A 40-pages mini motivational notebook full of reminders for oneself and others. 
     
    For heart, mind and soul.
     
    Dear Me,
     
    For you,
     
    From me,
     
    With love.
    Show book
  • I Wrote This for You and Only You - cover

    I Wrote This for You and Only You

    Iain S. Thomas

    • 1
    • 7
    • 0
    The follow-up to the international #1 bestselling collection of prose and photography, I Wrote This For You And Only You is the third book in the I Wrote This For You series and gathers together the very best entries in the project from 2011 to 2015. Started in 2007, I Wrote This For You is an internationally acclaimed exploration of hauntingly beautiful words, photography and emotion that's unique to each person that reads it.
    Show book