Other books that might interest you

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  Handling Difficult People

  Deaver Brown

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  Handling Difficult People provides concrete strategies to identify and handle difficult people. The author emphasizes being proactive to handle, not just cope, with them. The audiobook first underscores your right to defend yourself as opposed to concentrating on why the difficult person is somehow right. Armed with permission to defend yourself, you can then work on identifying the four types and then employ strategies and tactics to deal with each kind. The author emphasizes narrowing the types down to four so you can quickly identify the type, set up the effective strategy to deal with that type, and then employ the specific tactics recommended by the author.The book identifies one truly difficult type, the attacker, and three easier types to deal with types: the complainer, the know it all, and ineffectives. The author states that dealing with attackers is unproductive - not to mention being disturbing and upsetting. The most effective approach is to contain the attacker and seek to exit from the relationship as quickly as possible. The others can be handled effectively, and the author sets out strategies and tactics to do so, emphasizing that handling these people works best if you have the end in mind. What do you want to accomplish and what can you accomplish? Sometimes, you simply must deal with them, as family members or bosses at work; often, you can maneuver them out of your life. The author identifies fives areas you meet these people, and how you can handle them accordingly: family, friendships, professional encounters, business or work, and in the community.

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  Work in the Future - The...

  Robert Skidelsky, Nan Craig

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  This short, accessible book seeks to explore the future of work through the views and opinions of a range of expertise, encompassing economic, historical, technological, ethical, and anthropological aspects of the debate. The transition to an automated society brings with it new challenges and a consideration for what has happened in the past; the editors of this book carefully steer the listener through future possibilities and policy outcomes, all the while recognizing that while such a shift to a robotized society will be a gradual process, it is one that requires significant thought and consideration.

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  Taking Up Space - Get Heard...

  Karen S. Lynch

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  From the CEO of CVS Health and Fortune's #1 Most Powerful Woman in Business—an inspiring, authentic, and actionable road map for overcoming systemic obstacles to leadershipKaren S. Lynch went from a childhood filled with loss and instability in a stark mill town in Massachusetts to leading one of the nation's largest health care companies, where she has been instrumental in transforming how people access affordable quality care. After being named CEO of the Fortune 500's sixth largest company, CVS Health, she is now the most powerful woman on that revered list. In Taking Up Space, she tells her trailblazing story—and delivers powerful lessons you can use to become the leader you're meant to be.Lynch explains how to use your voice and earn influence in places and situations that tend to shut you out so you can drive positive change. She shows how to create value in your organization by making your approach to businesses more personal and empathic—but still professional and accountable. How do you transform a company that may be entrenched and constrained by traditional outlooks and methods? The answers to this and other questions are in Taking Up Space.

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  Millionaire Women Next Door

  Thomas J. Stanley

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  The New York Times–bestselling author of The Millionaire Next Door reveals the spending and saving habits of financially successful women.  Millionaire Women Next Door presents a variety of groundbreaking concepts involving the personality, lifestyle, motives, beliefs, and spending habits of economically successful American businesswomen. Most of these women report being raised in nurturing family environments. They were trained not only to succeed financially but also to be generous in giving to noble causes. Stanley asks, “How did these businesswomen become millionaires? They did it by doing more of the key activities and achieving better results than most of their male counterparts.”  Praise for Thomas J. Stanley’s The Millionaire Mind “A very good book that deserves to be well read.” —The Wall Street Journal   “Worth every cent . . . It’s an inspiration for anyone who has ever been told that he wasn’t smart enough or good enough.” —Associated Press   “A high IQ isn’t necessarily an indicator of financial success . . . Stanley tells us that the typical millionaire had an average GPA and frugal spending habits—but good interpersonal skills.” —Entertainment Weekly   “Ideas bigger than the next buck.” —Orlando Sentinel

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  Communication the Cleveland...

  Adrienne Boissy, Gilligan

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  Put relationship-centered communication at the forefront of care
  
   
  Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.
  
   
  Studies have shown that good communication between doctors and patients and among all caregivers who interface with patients directly results in better clinical outcomes, reduced costs, greater patient satisfaction, and lower rates of physician burnout.
  
   
  In Communication the Cleveland Clinic Way, Dr. Adrienne Boissy and her team tell the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. They provide a step-by-step guide for healthcare leaders and decision-makers to design, develop, and implement communication skills training in their own institutions. Learn how to:
  
   
  * Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students 
  
  * Leverage creative program design and data transparency to engage and facilitate staff physicians and advanced care providers 
  
  * Identify common misperceptions and myths in healthcare communication and respond to them successfully 
  
  * Cultivate a true sense of empathy-with patients and fellow caregivers alike-while maintaining professionalism
  
   
  In a field where difficult conversations and stressful relationships are commonplace, clinicians need a structured approach to enable them to deliver the best care possible. Communication the Cleveland Clinic Way is the blueprint for establishing a relationship-centered program that will improve patient experience, reinvigorate doctors’ passion for their work, and elevate any organization.

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  The Self-Aware Leader - Play to...

  John C. Maxwell

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  Lack of self-awareness is the single greatest obstacle leaders face in their development, effectiveness, and advancement. Dr. John C. Maxwell will help any leader become more self-aware, focused, and confident. 
  With fifty years of leading and teaching experience, influential leadership expert and speaker John C. Maxwell can help you become your best leadership self. 
  In The Self-Aware Leader, Maxwell teaches you how to:gauge your effectiveness as a leader,make better choices that lead to success,discover and correct your own mistakes,improve your leadership with the team, andmake the right trades in your career. 
  Self-awareness is key for new and seasoned leaders who want to avoid micro-managing, handle criticism with grace, and give others the credit they deserve. Maxwell also aims to help current and new managers looking to identify their strengths, become a better learner, and improve listening skills. 
  When leaders don’t see themselves clearly, understand their strengths and weaknesses, or recognize their negative interactions with their team, they limit their influence and undermine their own effectiveness. What’s the solution? Become a self-aware leader.

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