"An eviscerating indictment of how poorly customers are often treated, and the powerful recipe for doing the exact opposite. Highly recommended!" --Jay Baer, founder of Convince & Convert and author of Hug Your HatersDiscover the 24 reasons people sre leaving you for competitors and how to win them back.In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: "We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don't blame the millennials! We have seen the enemy, and it is all of us."
Even skilled salespeople buckle in tough selling situations-getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples of the fight-or-flight response-something salespeople learn to avoid when they build their emotional intelligence. Studies have shown that emotional intelligence (EI) is a strong indicator of success. In Emotional Intelligence for Sales Success, sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how salespeople can sharpen their skills to maximize results. Readers will discover: * How to increase impulse control for better questioning and listening * The EI skills related to likability and trust * How empathy leads to bigger sales conversations and more effective solutions * How emotional intelligence can improve prospecting efforts * The EI skills shared by top sales producers * And much more Emotional intelligence plays a vital role at every stage of the sales process, from business development to closing the deal. When customers can get product information and price comparisons online, the true differentiator is the ability to deftly solve problems and build relationships-EI territory!
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
Are you sick of your office job? Sick of office politics? Then consider working from homeThis book can solve your problems.Work-from-home jobs have been on a steady increase over time. This has been due to the internet revolution that has brought about better and cheaper technologies that have made it possible to have virtual offices. Workers are able to work remotely from home or wherever they do feel at home. This book aims to provide you with great information as a potential work-from-home employee. It also provides a glimpse to work-from-home employers about the immense benefits that they can gain from using it.For both remote workers and employers, the book demonstrates the benefits that each gets and sheds more light on the kind of jobs that are better done remotely, and more so, from home. The book goes further to advise the would-be home-workers on how to find work-from-home jobs.Definitely, despite professional training, each work environment requires a set of unique skills. A work-from-home environment is not an exception. This guide provides you with information on the skills you need to succeed as a remote worker.Building an online portfolio and networking online are great ways to prepare yourself to find those well-paying work-from-home jobs. This book teaches you how to build your online portfolio and network online to be able to fish out more work opportunities. At the end, you desire to have paid clients for you to be able to finance your lifestyle. This book guides you on how to get your first paid clients. Much more importantly, you would spend less time and effort maintaining your clients than easily losing them and keep on looking for others. In this book, you are guided on how to maintain long-term, productive and sustainable relationships with your clients.Enjoy reading! Here's a Preview of What You'll Learn from This Book:
Benefits of Working from homeTypes of Work from Home JobsHow to Find Work From Home OpportunitiesImportant Skills to LearnBuilding Your Online PortfolioNetworking OnlineGet Your First Paid ClientMaintaining Relationships with Your Client
In the United States alone, there are currently 27M entrepreneurs starting and running their own business. The VC community invested over $71.94B into those ideas, and saw the rise of unique apps exceed 2.8M.
50% of new businesses fail within the first 5 years and 70% fail in the first 10.
Entrepreneurs are expected to be all things to all people in their business, but few have the necessary skills to excel in every domain required to run their organization (i.e. – sales, marketing, finance, operations, talent/culture).
Over 40 business leaders, entrepreneurs, marketers, investors, and advisors join the two accomplished authors to share their insights to help entrepreneurs overcome the odds and make their big idea a success.
Easy to read in one sitting but designed to offer strategic and practical advice at each stage of growth to allow the founder to reference back to it again and again as they grow.
Takes founders through 5 clearly defined stages of growth, explaining how to identify the challenges, how to solve them, and who to bring in at what time to help them grow to the next stage.
Shares not only the successes of businesses, but also the failures and lessons learned along the way.
Written by two accomplished, sought-after marketers who have seen organizations struggle getting their big idea to market and wrestled with many of the common challenges along the way.
Learn Stock Trading today to start reaching your Stock Trading goals!The book lets you know the nitty gritty of stock trading in considerable detail. It makes you familiar with all the jargon and terminology of stock trading. It helps you develop a thinking, logical and analytical approach to stock trading. There are other reasons that you should consider reading it:• It motivates you to look at trading as a serious career option.
• We quickly demystify stock trading as the esoteric preserve of a few and makes it accessible to anyone who might be interested.
• We familiarize you with each and every aspect of stock trading.
• You will be made familiar with the pitfalls of trading.
• There is also a peep into the history of trading and how it has evolved over the centuries to get to where it is today.Above all, the book turns you from a beginner to someone who is considerably well versed in the art and science of trading.Take action today to reach your Stock Trading goals. Scroll to the top of the page and select the "Buy now" button.
In Illiberal Reformers, Thomas Leonard reexamines the economic progressives whose ideas and reform agenda underwrote the Progressive Era dismantling of laissez-faire and the creation of the regulatory welfare state, which, they believed, would humanize and rationalize industrial capitalism. But not for all. Academic social scientists such as Richard T. Ely, John R. Commons, and Edward A. Ross, together with their reform allies in social work, charity, journalism, and law, played a pivotal role in establishing minimum-wage and maximum-hours laws, workmen's compensation, antitrust regulation, and other hallmarks of the regulatory welfare state. But even as they offered uplift to some, economic progressives advocated exclusion for others, and did both in the name of progress. Leonard meticulously reconstructs the influence of Darwinism, racial science, and eugenics on scholars and activists of the late nineteenth and early twentieth centuries, revealing a reform community deeply ambivalent about America's poor. Illiberal Reformers shows that the intellectual champions of the regulatory welfare state proposed using it not to help those they portrayed as hereditary inferiors but to exclude them.
24symbols is a digital reading service without limits. In exchange for a small monthly fee you can download and read all of the books offered in our catalogue on any device (mobile, tablet, e-reader with web navigator or PC). Our catalogue includes more than 1 million books in several languages. This subscription can be terminated at any time in the section "Subscription".