Other books that might interest you

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  Delivering Fantastic Customer...

  Daniel Lafrenière

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  If you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: What customer experience truly is. How emotions can increase customer loyalty…or make customers ditch a brand. Which behaviors and attitudes lose customers. Ten easy, practical, and proven ways to immediately improve your customer experience. What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.

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  The End of Fashion - How...

  Teri Agins

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  A solid, hard-hitting, and uncompromising journalistic look at the fashion industry.The time when "fashion" was defined by French designers whose clothes could be afforded only by elite has ended. Now designers take their cues from mainstream consumers and creativity is channeled more into mass-marketing clothes than into designing them. Indeed, one need look no further than the Gap to see proof of this. In The End of Fashion, Wall Street Journal, reporter Teri Agins astutely explores this seminal change, laying bare all aspects of the fashion industry from manufacturing, retailing, anmd licensing to image making and financing. Here as well are fascinating insider vignettes that show Donna Karan fighting with financiers,the rivalry between Ralph Lauren and Tommy Hilfiger, and the commitment to haute conture that sent Isaac Mizrahi's business spiraling.

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  Across Boundaries - A life in...

  Ton Vosloo

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  Ton Vosloo is one of South Africa’s most widely admired newspapermen and businessmen. Under his leadership, Naspers evolved from a print group into a media giant with investments across the world. In his memoir, Vosloo tells the story of his remarkable career, spanning fifty-nine fractious years – years that saw a great many changes in South Africa, in the media and politically. 
  Born in 1937 in Uitenhage, Vosloo started out writing sports reports for local newspapers while he was still at school. Once he had cut his teeth in newspaper journalism, his career took him to Parliament, where he worked as a parliamentary correspondent, and then on to editing Beeld, the popular Afrikaans daily. In 1970, he was awarded a Nieman Fellowship at Harvard University; it was during this time in the USA that he became increasingly aware of the unsustainability of apartheid. 
    
  In 1983, Vosloo was appointed managing director of Naspers and set about vigorously transforming the company. On the commercial front, with Koos Bekker and other media companies, he established M-Net, the country’s first pay-television network. In 1992, Vosloo became chairman of Naspers, with Bekker later succeeding him. Today, Naspers’s story of singular and commercial success continues – a success that has its roots in Ton Vosloo’s stewardship.

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  Winning the Room - Public...

  Jonathan Pease

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  Win in every room. Cultivate an authentic connection with your audience, no matter what. Conquer your public speaking fears, learn how to be likable, how to present for work, how to give compelling pitch meetings, and how to be a person who wins through highly effective communication techniques. Winning the Room teaches public speaking skills applicable to everybody, in any situation.  Become a great public speaker with guidance from an expert. Do you get nervous before a presentation? Do you find yourself rambling and losing your point? In Winning the Room, award-winning creative and communications director, thought leader, and author Jonathan Pease (JP) uses road-tested techniques to take you on a fun, yet practical journey to becoming a fearless storyteller people buy from—emotionally and financially.In Winning the Room, find: a tight, actionable, and memorable system for how to build trust and be great at different types of public speaking moments; how to turn nervous energy into passion and charisma that people engage with; and how to apply these skills to various settings like keynotes, pitch meetings, presentations, and everyday conversations with friends and family. If you liked Cues, Everyday Business Storytelling, or Your Story Well Told, you'll love Winning the Room.

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  Management Tips 2 - From Harvard...

  Harvard Business Review

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  Quick, practical management advice from Harvard Business Review to help you do your job better.Drawing from HBR's popular Management Tip of the Day newsletter, this concise, handy guide is packed with accessible tips on a broad range of topics, organized into three major skills every manager must master:● Managing yourself● Managing your team● Managing your businessManagement Tips 2: From Harvard Business Review puts the best management practices and insights, from top thinkers in the field, right at your fingertips. Listen to it any time you have a few minutes to spare, and you'll have a fresh, powerful idea you can immediately put into action. With this handy book as your guide, you'll stand the best chance of succeeding in your role as a manager.

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  Career Rehab - Rebuild Your...

  Kanika Tolver

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  Your career has good "bones", but it's looking a little rough around the edges. It's time to take stock and renovate your life by making strategic professional changes that help you achieve not only the job—but also the life—you want.In Career Rehab, professional career and life coach Kanika Tolver helps listeners strip away what's holding them back to create the career of their dreams. Listeners will learn how to: overcome fear to pursue their dreams and change careers as part of a strategic plan; develop a unique career brand; apply to companies and organization where they can develop a career brand; create an online brand presence on social media that grows a deep professional ethos and network; market an authentic career brand; harness the power of non-traditional jobs as a springboard to entrepreneurship; sell their brand-offering expertise and skills; define and execute a career trajectory for the long run; and create an expertise-based business plan to open the door to personal and financial freedom.

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